Customer Service Representative, Retention Specialist

Job Description

Job Description

Patient Customer Service Specialist

Job Type: Temporary (2-3 Month Assignment)
Pay Rate: $21/hour
Location: On-site (Monday-Thursday, 9:00am-4:00pm)
Start Date: ASAP

Job Overview

Madison Approach Staffing is recruiting for a Patient Customer Service Specialist for our client, a medical equipment company. This role is crucial in maintaining patient relationships and ensuring continuity of care through medical equipment shipping, upgrades, and renewals. The ideal candidate is detail-oriented, professional, and able to manage customer interactions while maintaining accurate records.

Key Responsibilities

• Answer patient phone calls and emails regarding equipment orders, status, and services
• Process new patient accounts and verify insurance coverage
• Coordinate equipment shipping, upgrades, and renewals
• Generate sales orders and prepare delivery documentation
• Resolve patient inquiries and complaints professionally
• Maintain organized patient records and document all interactions
• Support office operations and manage multiple priorities simultaneously

Required Skills & Experience

• 1+ years customer service experience, preferably in healthcare or medical equipment
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy with data entry
• Ability to manage multiple tasks and maintain organized records
• Basic computer proficiency with phone systems and databases
• Professional demeanor with patients and internal teams
• Understanding of HIPAA and patient confidentiality