Retail Customer Service Specialist

Customer Service Specialist

Do you have a passion to learn more about cars? Summit Racing Equipment is currently looking to fill a CSS (Customer Service Specialist) position. Cashiers with a customer service representative background starting at $16.40 - $18.40 an hour! Successful applicants will have some previous retail/cash drawer experience and be comfortable talking with customers. Our store is open 7 days/week and the work shift will vary. A successful applicant must be able to work full-time 40 hours per week and have a flexible schedule, including evenings and at least 2 weekend days: Friday and/or Saturday and/or Sunday.

Here at Summit Racing, we offer great benefits for our employees including, but not limited to:

• Paid time off
• Comprehensive Medical, Dental, Vision, and Rx Insurance
• Generous Employee Discount
• 401(k) with company match
• Health Club reimbursement
• Tuition reimbursement

ESSENTIAL DUTIES AND RESPONSIBILITIES for Cashiers include the following. Other duties may be assigned:

• Remains consistently friendly and courteous to all customers.
• Computes or re-computes bill, itemized lists, and invoices showing amount due.
• Makes change, accepts checks and credit cards, and issues receipts to customers.
• Follows cashier's standards as written.
• Records amounts received and prepares reports of transactions.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Applies/processes cash refunds or issues credit memorandums to customers for returned merchandise.
• Promotes Summit Speed Card and processes applications.
• Balances cash drawer and completes closeout sheet each day.
• Answers incoming telephone calls.
• Assists with merchandising duties as needed.
• General housekeeping as necessary.
• Promotes in-store specials.
• Talks with customers in person and assists customers in returning or exchanging products.

ESSENTIAL DUTIES AND RESPONSIBILITIES for Customer Service Representatives include the following. Other duties may be assigned:

• Processes returns and completes paperwork for warranty returns when return specialist is not available.
• Ensures retail location is clear of missing parts.
• Stocks shelves and counters with merchandise.
• Assists in setting up advertising displays or arranging merchandise on counters to promote sales.
• Stamps, marks, or tags price on merchandise.
• Obtains merchandise requested by the customer and places merchandise in a bag or box. Assist customers with carrying out larger items to their vehicle.
• Answers customers' questions and offer assistance or direction.
• Greets customers when they enter the store, and checks packages and receipts when exiting the store.
• Computer proficiency a MUST
• Can you work 40 hours per week?
• Are you able to lift up to 50lbs?
• Are you able to work a variety of schedules? 4/10hr days or 5/8hr days, which would include 2 weekend days.
• Are you 18 years of age or older?

High school diploma or general education degree (GED); two to three years of recent experience as a cashier or in customer service.

This position is a great starting point for anyone looking for rewarding career in Retail. Join Summit Racing Equipment – The World's Speed Shop®!

* Must be able to pass background check and drug screen. *

The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you'll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you're passionate about providing the best experience possible to our customers and to your fellow team members, you're in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling View phone number on click.appcast.io option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.