Assistant Director, Client Relations

Job Title: Assistant Director, Client Relations Location: Fredericksburg, VA Company: SYNERGY HomeCare Welcome to SYNERGY HomeCare At SYNERGY HomeCare, we are committed to providing personalized care to everyone, and we believe that our purpose is to make a meaningful difference in people’s lives. Our team is dedicated to building connections and momentum in the lives of those we serve, and we’re excited to have you join us on this journey. Job Summary We are seeking an experienced and compassionate Assistant Director, Client Relations to join our team. As a key member of our leadership team, you will be responsible for overseeing client relations, ensuring exceptional customer service, and providing strategic guidance to our client care coordinators. If you have a passion for serving others, a big heart with a lot of love to share, and a warm smile, we encourage you to apply. Responsibilities Design and implement a comprehensive client experience strategy across all locations. Ensure consistent, high-quality service delivery and client satisfaction. Conduct regular client satisfaction surveys and implement improvement initiatives based on feedback. Proactively engage with clients to gather feedback, address concerns, and ensure a consistently positive experience, resolving issues promptly and effectively. Act as a client advocate, ensuring their needs and preferences are understood and met by the care team. Act as the escalation point for complex client concerns and service challenges. Drive client retention and long-term relationship management initiatives. Monitor cancellation rates and execute improvement plans. Oversee scheduling operations led by the Lead Scheduler to ensure optimal coverage and efficiency including initial consultations, ongoing care appointments, and follow-up visits. Oversee and ensure the coordination of comprehensive initial nursing assessments (telephonic or in-person) for new clients to determine clinical needs, care requirements, appropriate service levels and client expectations. Oversee collaboration with the clinical team to develop individualized care plans based on assessment findings, physician orders, and client/family goals. Requirements Experience: Two years of supervisory or management experience in a home care setting preferred Education: Associate’s degree in a related field Skills: Developing personal relationships, time management skills, and excellent communication skills Characteristics: Self-motivated, willing to learn, and autonomous What We Offer Competitive pay: $45,000 - $55,000 annually Paid earned vacation and travel allowances Liability Insurance, Workers’ Compensation coverage, and unemployment insurance Opportunity to make a meaningful difference in people’s lives How to Apply If you are a caring and compassionate individual who is passionate about serving others, we encourage you to apply for this exciting opportunity. Join our outstanding team at SYNERGY HomeCare and experience the difference that comes from being part of a mission-driven organization. #J-18808-Ljbffr