Technical Support Technician

Job Title: DCO Duration: 6-month contract (potential extension/conversion) Location: Frederick MD(Onsite) Pay Range: $20 - $24/hr Day to Day: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate’s degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Must-Haves: 0-3 years of experience in the field or in a related area Experience working on driver repairs/dry-work/break-fix Basic familiarity with computer hardware Understands Clients Principals Lift up to 40lbs Nice to Have: CompTIA A+ & Network+ Certification Data center experience. Education/Certifications: Associate’s degree in a related field. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).