Remote Customer Service - All Levels | Benefits Advisor

Remote Family Protection Consultant -
Benefits Advisor

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Help Families Protect What Matters Most—While Building Your Own Future

Are you looking for a career that offers flexibility, purpose, professional growth, and performance-based earning potential ?

AO is expanding our nationwide virtual team and seeking motivated, people-focused professionals to join us as Remote Family Protection Consultants .

In this role, you'll connect with individuals and families who have requested information about available benefits , help them understand their options, answer questions, and guide them through the enrollment process.

This opportunity combines customer service, benefits education, relationship building, and consultative insurance sales —all from home.

Whether you're beginning your career, changing industries, or bringing experience from customer service, healthcare, hospitality, education, retail, financial services, or sales, we'll provide the training, mentorship, licensing guidance, and ongoing professional development to help you get started.

No previous insurance experience is required.

✓ 100% Work From Home
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses + Renewals
✓ Comprehensive Training & Mentorship
✓ Performance-Based Leadership Advancement

What You'll Do

Connect With Families Virtually

You'll meet with individuals and families through scheduled virtual appointments to provide a professional, personalized client experience.

• Conduct appointments through Zoom and phone

• Connect with individuals who have requested benefit information

• Ask questions to understand each family's needs and priorities

• Listen carefully to concerns and financial protection goals

• Answer questions clearly and professionally

• Build trust through genuine, relationship-focused conversations

️ Educate Families About Their Protection Options

Help clients understand available benefits so they can make informed decisions for themselves and their families.

• Explain supplemental life, accident, and health insurance options

• Review available benefits and coverage features

• Identify individual and family protection needs

• Provide needs-based recommendations

• Present information clearly and ethically

• Guide clients through applications and enrollment

• Assist with required documentation

• Help clients understand the coverage they select

Our approach emphasizes education, service, and trust—not high-pressure sales tactics.

❤️ Build Relationships That Continue Beyond Enrollment

Your role doesn't end when a client enrolls.

You'll continue supporting families through:

• Policy and benefit questions

• Coverage reviews

• Beneficiary updates when applicable

• Ongoing service requests

• Follow-up communication

• Changes in family protection needs

• Long-term relationship management

The goal is to become a trusted resource families can turn to as their needs evolve.

No Traditional Cold Calling

Focus on Families Who Have Requested Information

Representatives receive access to qualified client opportunities, including individuals and families who have expressed interest in learning more about available benefits.

This allows you to spend your time focused on:

• Scheduled client conversations

• Benefits education

• Needs-based consultations

• Enrollment assistance

• Relationship building

• Follow-up

• Ongoing client service

No lead purchasing is required.

Why Join AO?

100% Work From Home

Build your career from home while staying connected with clients, teammates, and mentors virtually.

Enjoy:

• No daily commute

• Virtual client appointments

• Remote coaching and training

• Online team collaboration

• Modern digital business systems

• Greater flexibility in your work environment

⏰ Flexible Scheduling

Create greater flexibility around your personal and professional priorities while maintaining the consistency, availability, and accountability needed to serve clients and achieve your goals .

Weekly Pay & Performance-Based Earnings

Your Performance Creates Your Opportunity

This is a commission-based opportunity rather than a traditional hourly or salaried position .

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership incentives

• Recognition programs

• Additional performance rewards

There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results .

Individual earnings vary. No specific income level is guaranteed.

No Insurance Experience? We'll Help You Learn.

Comprehensive Training & Mentorship

Previous insurance experience is not required .

Training and professional development may include:

• Structured virtual onboarding

• Product and benefits education

• Client-service training

• Needs-analysis development

• Consultative sales training

• Enrollment systems and procedures

• Virtual presentation development

• Weekly coaching

• One-on-one mentorship

• Leadership training

• Ongoing professional education

Because this position involves insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing .

Licensing guidance and support are provided.

Career Growth & Leadership Development

Your Career Doesn't Have to Stop at the Entry Level

AO provides a performance-based development path for representatives interested in expanding their responsibilities.

Growth opportunities may include:

Family Protection Consultant → Benefits Specialist → Mentor/Trainer → Team Leader → Management → Advanced Leadership

Representatives may develop experience in:

• Client relationship management

• Training and mentorship

• Coaching

• Team development

• Performance management

• Business development

• Leadership and management

Advancement is based on performance, consistency, initiative, professional development, demonstrated leadership ability, and business needs—not simply tenure.

Benefits, Recognition & Incentives

Qualifying representatives may have access to:

❤️ Representative Programs

• Medical reimbursement program

• Company-supported life insurance

• Renewal and residual income opportunities

• Professional and leadership development resources

Recognition & Advancement

• Performance recognition programs

• Leadership development opportunities

• Professional conferences and events

• Performance contests

• Additional advancement opportunities

✈️ Incentive Travel

Qualifying top performers may earn opportunities to participate in:

• Company-sponsored incentive trips

• Leadership retreats

• Recognition experiences

• Team events and conferences

Eligibility, qualification periods, and performance requirements may apply.

Who We're Looking For

You may thrive in this opportunity if you're:

People-Focused — You genuinely enjoy helping others and building relationships.

A Strong Communicator — You listen carefully and can explain information clearly and confidently.

Self-Motivated — You're comfortable taking ownership of your schedule, activity, and results.

Goal-Oriented — You're motivated by achievement and want your performance to create additional opportunities.

Professional & Dependable — You value integrity, reliability, and consistent follow-through.

Coachable — You're open to feedback, mentorship, and continuous improvement.

Comfortable With Technology — You're confident using Zoom, computers, and virtual communication platforms.

Independent but Team-Oriented — You can manage your responsibilities from home while contributing to a collaborative virtual culture.

Experience That Transfers Well

You don't need an insurance background to be considered.

Experience in these areas may transfer particularly well:

Customer Service • Healthcare • Hospitality • Retail • Education • Financial Services • Banking • Client Relations • Account Management • Administration • Call Centers • Recruiting • Military Service • Sales • Leadership • Management

We value communication skills, professionalism, coachability, work ethic, and a genuine desire to help people as much as previous experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be legally authorized to work in the United States

• Be physically located within the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating with clients through Zoom and phone

• Be willing to complete required training and professional development

• Be willing and able to obtain the appropriate state Life & Health Insurance License

About AO | American Income Division

AO operates within the American Income Division of Globe Life , serving working families and helping individuals better understand supplemental insurance and financial protection options.

Our virtual business model allows representatives to serve clients from home while remaining connected through technology, training, coaching, mentorship, and leadership development .

Our culture emphasizes:

Service • Integrity • Accountability • Professional Development • Leadership • Long-Term Relationships

Virtual Interview Process

Qualified applicants will first complete a brief career overview explaining:

• The responsibilities of the position

• Client service and sales expectations

• Commission-based compensation

• Licensing requirements

• Training and mentorship

• Career development and advancement opportunities

Candidates interested in continuing can then schedule a live Zoom interview with our hiring team .

All interviews are conducted virtually for convenience and accessibility.

Ready to Build a Career That Protects More Than Your Own Future?

If you're looking for a remote opportunity where you can help families protect what matters most, build meaningful relationships, develop professionally, and create long-term earning and leadership opportunities through your performance , we'd like to hear from you.

Apply today to be considered for our Remote Family Protection Consultant opportunity with AO.

Protect Families. Serve With Purpose. Build Relationships. Grow Your Future.