Global IT Portfolio Administrator

Job Description

This role is responsible for ongoing administration, maintenance, and analysis of the Global IT project portfolio, including its supporting tools and processes. The position manages and configures the PPM platform, drives the analysis and design of new features and process enhancements, and provides continuous support for existing portfolio management capabilities.

The IT Project Portfolio Administrator partners closely with Global IT to deliver value through administration, configuration, and optimization of the PPM platform. This role ensures project and portfolio data is accurate, reliable, and aligned with business objectives. As the platform subject matter expert (SME), the administrator supports users, maintains data integrity, analyzes functional needs, and translates business requirements into effective technical solutions.

Key responsibilities include managing workflows, reports, and dashboards; driving user adoption through training and support; and enabling effective project and portfolio management practices. The role collaborates with stakeholders to identify gaps and improvement opportunities, contributes to system enhancements, and serves as a technical liaison between Global IT, the Portfolio Management team, and the platform vendor. Success in this role requires strong technical expertise, analytical and problem-solving skills, and the ability to clearly communicate solutions that optimize portfolio tools and processes.

Responsibilities

• System Administration:
  • Configure, maintain, and optimize the Planview AdaptiveWork platform, including workflows, screen layouts, data structures, and system settings.
  • Serve as the primary liaison with the Planview AdaptiveWork technical team, coordinating enhancements, fixes, upgrades, and testing of new functionality.
  • Manage user accounts, roles, permissions, and licensing to ensure secure and compliant access.
  • Maintain technical documentation for the PPM platform and related systems and processes.

• Reporting & Analytics:
  • Develop and maintain custom reports and dashboards providing real-time visibility into project status, budgets, resource capacity, and overall portfolio health.
  • Design meaningful metrics and visualizations to support executive and operational decision-making.
  • Analyze portfolio data to identify trends, risks, and improvement opportunities related to system usage or portfolio processes.
  • Perform regular data quality checks to ensure completeness, consistency, and accuracy of information.
  • Collaborate with project managers, program and portfolio managers, and senior leadership to confirm reporting aligns with organizational and strategic priorities.
• Process Optimization & Requirements Analysis :
  • Serve as a liaison between Global IT and the Portfolio Management team to accurately capture, prioritize, document, and implement requirements for configuration & usability.
  • Evaluate portfolio processes (including intake, prioritization, governance, workflows, and resource planning) to identify inefficiencies and recommend optimization or automation.
  • Support and coordinate portfolio governance processes for consistency and operational effectiveness.
• User support & training:
  • Provide day-to-day guidance and support to project and portfolio users across Global IT.
  • Develop and maintain user documentation, training materials, and job aids covering system functionality, processes, and best practices.
  • Deliver training sessions, workshops, and onboarding to drive adoption, proficiency, and consistent use of platform capabilities.
  • Maintain documentation related to system design, configuration, and usability to support continuous improvement.

Qualifications

Knowledge, Skills and Abilities:

• PPM Expertise: Strong experience administering enterprise PPM platforms, preferably Planview AdaptiveWork, including configuration, customization, workflow design, and enhancements.
• Technical Skills: Proficient with Microsoft Office (advanced Excel preferred), MS Project, and related enterprise applications.
• Analytical Strength: Strong problem-solving and data analysis skills with the ability to translate insights into actionable recommendations.
• Project Management Knowledge: Understanding of Agile and Waterfall methodologies, project lifecycles, and portfolio management practices.
• Communication & Training: Ability to clearly communicate technical concepts to non-technical audiences and deliver effective training and documentation.
• Collaboration & Vendor Management: Proven ability to work with vendors, developers, architects, and cross-functional teams to design, test, and implement solutions.
• Organization & Adaptability: Strong organizational, facilitation, and time-management skills; ability to thrive in a fast-paced, changing environment.

Work Environment:

• Standard office environment.
• No travel required.

Experience:

• 5+ years of relevant experience in PPM system administration, business systems analysis, and data analytics
• Strong understanding of business process configuration, systems design, and data analysis
• Hands-on experience with a PPM platform, preferably Planview AdaptiveWork

Education:

• Bachelor's degree in business, Information Systems, Computer Science, or a related technical discipline (required)
• Certification in process improvement, project/portfolio management, or data analytics (preferred)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $93,881 and $125,174 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

#LI-AK1