Director of Dental Operations

Overview The Practice Director of Dental Services is a senior management position responsible for overseeing the operational aspects of dental services within a healthcare organization. This role involves setting policies and procedures, strategic planning, ensuring compliance with healthcare regulations, and improving the quality and efficiency of dental services. Responsibilities Develop and implement strategic plans for dental services in alignment with the organization's goals. Provide leadership and direction to dental staff, fostering a collaborative and efficient work environment. Set performance goals and metrics and monitor progress towards achieving these objectives. Oversee equipment and supply choices to ensure they meet the highest standards. Ensure that all clinical and administrative operations comply with healthcare regulations and standards. Develop and implement a clinical training program for both office and field support staff. Implement quality assurance program to monitor and improve patient care standards. Coordinate chart reviews to ensure compliance and quality of care. Develop and execute action plans to address identified issues and enhance service quality. Monitor financial performance, including revenue, expenses, and profitability. Identify opportunities for cost savings and revenue enhancement. Ensure compliance with all relevant healthcare regulations, accreditation standards, and organizational policies. Develop and implement risk management strategies to minimize operational risks. Stay updated on changes in regulations and best practices in dental and healthcare management. Ensure that patient care is delivered to the highest standards of quality and safety. Address patient complaints and concerns promptly and effectively. Promote a patient-centered approach in all aspects of dental services. Assist in recruiting, training, and retaining highly skilled dental staff. Onboarding new providers, in collaboration with Provider Relations. Foster professional development opportunities and continuing education for the team. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications Bachelor’s degree in healthcare administration, Business Administration, or a related field is preferred. Minimum of 5-7 years of clinical experience in dental. At least 3-5 years of management or leadership experience in a healthcare setting. Travel 25%. Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Proficiency in healthcare management software and systems. Ability to analyze data and make informed decisions. Knowledge of healthcare regulations and compliance standards. Must be able to effectively communicate with all levels of management and employees. Must have contract negotiation experience. Excellent communication skills, both written and verbal. Ability to work independently and with other team members. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self‑motivated. Excellent customer service skills. Anticipate needs in a proactive manner to increase satisfaction. Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. #J-18808-Ljbffr