Title Assistant

Job Description

Job Description

Flying S Title & Escrow is a subsidiary of Title Financial Corporation. We seek a Title Assistant to join our team in Billings, MT . TFC is a family-owned company providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

The ideal team member:

• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, including Google or Microsoft Office Suite or related software, and has the ability to learn new programs quickly.
• At least one year of related experience in customer service or related experience is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position

The Title Assistant is responsible for assisting the title staff by performing general support tasks to maintain departmental efficiency. This position is responsible for promptly answering incoming calls and transferring calls to the requested party. When visitors and callers are uncertain about whom to contact, this position gathers information to determine how to assist them. The Title Assistant requires good interpersonal and verbal communication skills.

Under supervision, the position gathers documents and processes paperwork required for all payoffs, liens, and clearing title for routine escrow transactions. The Title Assistant communicates with various types of lenders, realtors, attorneys, customers, etc., in order to facilitate information gathering.

This position reports to the President and County Manager.

Job Duties Include:

• Proofread documents to ensure accuracy and completeness. Correct errors and omissions by tracking necessary information.
• Research and/or record documents and administer the recording processes.
• Perform various functions to expedite the flow of policies, including answering phone inquiries, picking up and delivering documents, typing, filing, duplicating, recording, and maintaining tasks and workflow.
• Set up or cancel escrow/title files, which include the complete filing of deposits and all relevant documents.
• Research, create, and deliver information and reports required for property profiles, such as: chain of title, tax statements, assessments, plat maps, demographics, legal descriptions, and parcel numbers.
• Assist the title departments by performing general support tasks to maintain departmental efficiency.
• Supports corporate core values, purpose, goals, and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Communicate with company employees and customers by phone, in person, or through correspondence.
• Prepares accurate and timely reports for review. This may include verifying an updated chain, waiving or adding objections, or listing appropriate endorsements to avoid claims, and/or other actions.
• Responds to customer inquiries and resolves problems on client files related to final clearance of outstanding title issues in an accurate, timely, and professional manner. Interprets and explains various sections of the title report for the customer.
• Verifies correct metes and bounds/lot and block legal descriptions by researching property, address, and owner in an efficient, accurate, and timely manner. May draw or revise maps and plats to note changes and assure accurate property identification.
• Communicates with company employees and customers by phone, in person, or through correspondence.
• Supports corporate core values, purpose, goals, and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
• Other job duties as required.

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:

• Must be at least 18 years of age.
• Must have a valid driver’s license and have the ability to pass an MVR and background check.
• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

We offer:

Competitive benefits plan including medical, dental, and vision for company employees with contributions toward a spouse or dependent coverage. In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, advance paycheck access, and voluntary benefits, including accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off and are eligible for 11 paid holidays from day one of employment. We offer volunteer time off to give back to our local communities. We also offer a company-provided employee assistance program, Short Term Disability, Basic Life Insurance, and a wellness program at no cost to employees.

Flying S Title & Escrow is an equal opportunity employer. Applicants offered a position must be able to pass a pre-employment background and MVR check.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.