Personal Lines Account Manager

Job Description

Personal Lines Account Manager
Position Overview

A growing independent insurance agency is seeking a well-rounded Personal Lines Account Manager to join their team. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is comfortable managing accounts from start to finish. The Account Manager will be responsible for full-cycle account management-handling everything "soup to nuts"-including client servicing, marketing, and carrier communication across a diverse personal lines book of business.
Key Responsibilities

• Manage a book of personal lines accounts, including auto, home, umbrella, and other related coverages
• Provide full-service support including endorsements, renewals, billing inquiries, and claims assistance
• Market new and renewal business to multiple carriers to ensure competitive coverage and pricing
• Review policies and identify coverage gaps, making recommendations to clients as needed
• Handle client communication proactively and maintain strong relationships
• Process certificates, ID cards, and policy documentation accurately and efficiently
• Work closely with producers and carriers to place and maintain business
• Utilize AMS 360 for account management, documentation, and workflow tracking

Qualifications

• 5+ years of experience in personal lines insurance (independent agency experience required)
• Strong knowledge of personal lines coverages and underwriting guidelines
• Experience working with multiple insurance carriers
• Proficiency with AMS 360
• Ability to manage accounts independently from quoting/marketing through servicing
• Excellent communication and organizational skills
• Active Property & Casualty license (required)

What Our Client Offers

• Hybrid work schedule (3 days in office, 2 remote)
• Collaborative, team-oriented environment
• Exposure to a variety of carriers and account types
• Opportunity for long-term growth within a stable agency

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