Product Support Business Analyst

Product Support Business AnalystAre you a Business Analyst with strong Property & Casualty insurance experience who enjoys troubleshooting complex issues, collaborating with stakeholders, and driving business solutions? This opportunity offers a unique blend of production support and business analysis responsibilities within a collaborative and growth-oriented environment.As a Product Support Business Analyst, you'll take ownership of a designated insurance program, serving as the primary point of contact for production support, business requirements, stakeholder communication, and Agile delivery activities. This role is ideal for someone who is analytical, organized, and comfortable balancing operational support with project-based work.What You'll DoServe as the primary Business Analyst and support resource for an assigned insurance programReview, triage, and manage incoming application support requestsInvestigate production issues and perform root cause analysisSupport policy administration and underwriting systemsGather, document, and validate business requirementsWrite user stories and acceptance criteriaFacilitate stakeholder interviews and requirements sessionsPartner with developers, QA teams, and business users to deliver solutionsSupport Agile sprint planning and executionResearch system behavior through data analysis and troubleshootingBalance production support responsibilities alongside project initiativesRequired QualificationsProperty & Casualty Insurance ExperienceStrong understanding of P&C insurance operations and policy lifecycle processesExperience with policy administration and underwriting workflowsCommercial insurance experience preferredRecent industry experience strongly preferredProduction Support ExperienceExperience supporting business applications in a production environmentAbility to troubleshoot, prioritize, and resolve system and business issuesComfortable managing multiple priorities and competing deadlinesBusiness Analysis ExperienceStrong requirements elicitation and documentation skillsExperience conducting stakeholder interviews and discovery sessionsAbility to translate business needs into functional requirementsExperience writing user stories and acceptance criteriaPolicy Administration SystemsExperience supporting policy administration platformsKnowledge of policy processing, endorsements, renewals, rating, forms management, and underwriting workflowsPreferred QualificationsSQL experience for research and troubleshootingAPI and systems integration knowledgeJira experienceExperience writing Gherkin acceptance criteriaCommercial insurance expertiseInsurance rating and forms management experienceFamiliarity with ISO rulesVisio or process documentation toolsUser Acceptance Testing (UAT) experienceWhy Apply?Contract-to-hire opportunity with long-term career potentialSupportive and collaborative Business Analysis teamStructured onboarding and training environmentExposure to multiple insurance platforms and business unitsOpportunity to work on both production support and strategic initiativesStable organization with opportunities for growth and advancementHigh-impact role supporting critical insurance programsIdeal CandidateThe ideal candidate is a self-starter with strong P&C insurance knowledge, excellent problem-solving skills, and the ability to effectively partner with both business and technical teams. If you enjoy investigating issues, improving processes, and helping deliver business value through technology, we'd like to hear from you.Apply today to join a team where your insurance expertise and analytical skills will make an immediate impact.Job Type & LocationThis is a Contract to Hire position based out of San Diego, CA.Pay and BenefitsThe pay range for this position is $45.00 - $65.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Oct 15, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006322222Profession: Business/Systems Analyst