Assistant Guest Service Manager (Valet)

The Assistant Valet Manager plays a crucial role in ensuring seamless arrival and departure experiences for guests at Edgewood Tahoe Resort. This position supports the Valet and Transportation Manager in overseeing valet operations, leading a team of valet attendants and maintaining the highest standards of hospitality aligned with Forbes Five-Star standards. The ideal candidate possesses a strong commitment to guest satisfaction, operational efficiency, and team leadership. Key Responsibilities: Greet and assist guests with warmth and professionalism, ensuring a seamless valet experience. Assist in overseeing daily valet operations, including vehicle handling, ticketing, and traffic flow management. Coordinate with Front Desk, Concierge, and Bell Services to ensure smooth guest arrivals and departures. Respond promptly to guest requests and concerns, resolving issues with a guest-first approach. Monitor valet zones to maintain safety, organization, and efficient service. Deliver a world-class arrival and departure experience for all guests, ensuring Forbes Travel Guide service standards are met or exceeded. Supervise and support valet attendants, ensuring they deliver exceptional service. Assist with hiring, training, and mentoring team members on luxury service standards, safety protocols, and efficient vehicle handling. Conduct regular inspections of valet areas to uphold cleanliness, organization, and safety. Report and document any incidents, damages, or safety concerns. Assist in managing valet-related expenses, including payroll, supplies, and equipment. Perform other related duties as assigned to support the overall success of the team and business. Qualifications and Skills: Ability to work flexible schedules, including nights, weekends, and holidays. Previous experience in valet operations or luxury hospitality, with at least 2 years in a supervisory role. Proven ability to lead, train, and motivate a team in a high-end hospitality setting. Strong knowledge of Forbes service standards. Excellent communication, problem-solving, and organizational skills. Valid driver’s license with a clean driving record; ability to operate luxury and exotic vehicles. Physical Requirements: Must be able to safely lift, move, and stack items weighing up to 50 lbs. Able to perform physical tasks, including bending, lifting, and standing for extended periods. Comfortable working outdoors in various weather conditions. #J-18808-Ljbffr Edgewood Tahoe Resort