Treasury Fulfillment Specialist

Job Title

Responsibilities include but are not limited to:

• Onboard commercial clients with all Treasury products to include complex implementations such as FTP, BAI, Positive Pay, and ACH.
• Provide support to internal customers for all business banking and middle market Treasury Management clients, as necessary.
• Ensure appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation.
• Provide excellent customer service to support and solve internal and external customer issues.
• Proactively time manage internal customer expectations when communicating and responding to processing requests, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
• Tracks reported issues for consolidation and potential process or system changes.
• Troubleshoots systems issues for resolution. Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
• Assist Commercial Client Service Office with projects, activities and tasks.
• Adhere to, or improve, performance in meeting Service Level Agreement standards.
• Collaborate effectively with other team members, team leads or team managers to ensure cross coverage and satisfactory completion of incremental workflows.
• Handle urgent requests with a high degree of accuracy and quick turnaround time.

Required Skills:

• Extensive knowledge of all bank products, services, policies and procedures.
• Self-starter with the ability to work in a fast-paced environment.
• Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce.
• High degree of detail orientation.
• Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability.
• Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
• Must be able to multi-task effectively and prioritize workflow.
• Knowledge of Commercial and Corporate Deposit Account Types.
• Knowledge of Treasury Management products, services, core and business online banking platforms.

Required Experience:

• High School diploma or GED with minimum of 3 years banking experience in customer service or treasury management.
• Bachelor's degree or experience working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred.