Field Services Technician

Job Description

Job Description

Description:

PMP's Partner Odevo is seeking a motivated, detailed, communicative, and personable professional to join our UpKept Service Team  as a Field Services Technician in Los Angeles, CA .

Summary/Objective

UpKept Services is seeking a skilled Field Service Technician to deliver high-quality residential maintenance and repair services on behalf of homeowner associations (HOAs) and community associations managed by UpKept Services clients. Reporting to the Maintenance Director, the Technician responds to work orders, performs preventive maintenance, coordinates with approved trade partners, and represents UpKept Services with professionalism in every community interaction. UpKept Services is the maintenance and construction division of the Odevo US family of companies, operating in Charlotte, Tampa, and expanding into new markets.

About Odevo

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives. 

Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen.

In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 14,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.

By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.

Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets.

As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers.

If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together.

Duties and Essential Functions

The essential functions listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Order Execution

• Take ownership of assigned work orders from initial assessment through completion and closeout, working independently while escalating for support when needed
• Respond to reactive maintenance requests within assigned service-level timelines
• Test completed repairs to confirm proper function, and leave the work area clean and safe before closing the work order
• Complete assigned work orders accurately in the work order management platform, including labor time, materials used, photos, and notes
• Accurately track materials, receipts, and labor, and notify the Maintenance Director before continuing with any work expected to exceed the approved Not-to-Exceed (NTE) amount
• Identify any change to the original scope of work and obtain approval from the Maintenance Director before proceeding with out-of-scope work
• Proactively communicate delays, parts needed, access issues, return visit needs, and changes in scope to the Maintenance Director and community manager as applicable.

Preventive & Scheduled Maintenance

• Perform routine inspections and preventive maintenance tasks as assigned across community common areas
• Document findings and report deferred maintenance items, safety concerns, and larger repair needs observed on site for Director review
• Support seasonal maintenance programs, including HVAC filter changes, irrigation walkthroughs, and lighting checks

Trade Partner Coordination

• Serve as on-site point of contact for approved trade partners when overseeing subcontracted work
• Verify trade partner work quality before closing associated work orders
• Report trade partner performance issues to the Maintenance Director promptly

Documentation, Safety & Compliance

• Log all time accurately in the UKG timekeeping system daily
• Maintain vehicle, tools, and equipment in clean, organized, and safe working condition
• Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies
• Retain work order records and supporting documentation in accordance with the company’s five-year retention policy

Community & Client Relations

• Deliver a high standard of customer service in all interactions with community managers, residents, board members, and vendors, treating each with courtesy and professionalism
• Represent UpKept Services brand standards in appearance, communication, and conduct at all times
• Communicate job status updates proactively to the Maintenance Director or community manager as applicable

Who You Are

• A hands-on, self-directed maintenance professional who takes pride in the quality of your work and the communities you serve
• A clear and proactive communicator with the Maintenance Director, community managers, and residents, particularly when something changes
• Well organized across multiple concurrent work orders, with thorough documentation habits and accountability without close supervision
• Disciplined about safety, following all protocols and procedures every time
• Motivated by doing the job right the first time and taking care of the customer in every interaction

The above statements reflect the essential functions considered necessary to describe the principal duties of the job and should not be construed as a detailed description of all the work requirements that may be inherent in the position. Each essential duty and responsibility must be performed with or without reasonable accommodation.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in the field across residential community common areas, outdoor environments, and on-site maintenance settings, and requires regular travel between community sites. Conditions vary by season and location, including exposure to outdoor weather, moderate to high noise levels, and physical work environments.

Physical Demands

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to operate tools and equipment. The employee must be able to lift objects up to 50 lbs, work at heights, and operate in varying outdoor conditions for extended periods.

Position Type / Expected Hours of Work

This is a full-time, non-exempt position. Standard days and hours of work are Monday through Friday. This schedule may change to accommodate community service needs and emergency maintenance requests. Some positions may also require after-hours or on-call availability to respond to emergency maintenance requests; specific on-call expectations, if applicable, will be communicated by the Maintenance Director.

Travel

Regular local travel between assigned community sites is required, and a valid driver’s license with a clean driving record is required for this position. Some positions also require after-hours or on-call availability to respond to emergency maintenance requests; specific on-call expectations, if applicable, will be communicated by the Maintenance Director.

Required Education and Experience 

• High school diploma or GED equivalent
• 2+ years of hands-on experience in residential or commercial maintenance, facilities, or a related trade
• Strong general maintenance background, including hands-on experience in at least two trades and the ability to troubleshoot basic plumbing, electrical, HVAC, carpentry, and painting issues
• Valid driver’s license with a clean driving record; reliable transportation required
• Ability to read and interpret work orders, basic schematics, and scope documents
• Comfortable using mobile technology for work order management, timekeeping, and communication
• Physical ability to lift up to 50 lbs, work at heights, and operate in varying outdoor conditions

Preferred

• Experience working in HOA, multi-family, or community association environments
• Familiarity with CINC or similar property management software
• Trade certification(s) in HVAC, electrical, plumbing, or a related discipline
• Bilingual (English/Spanish) a plus in select markets

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience working in HOA, multi-family, or community association environments

Familiarity with CINC or similar property management software

Trade certification(s) in HVAC, electrical, plumbing, or a related discipline

Bilingual (English/Spanish) a plus in select markets