Assistant General Manager

Job Description

Job Description

Ole Red Nashville Airport 

Responsible for all daily operations and guest experiences for a restaurant, bar, and entertainment  destination. In close partnership with General Manager (GM), monitor the development, implementation  and execution of the business strategies, including all aspects of unit operations, sales and service  strategies, operational budget, entertainment strategy and programming, culinary, restaurants/bars, retail,  and banquets/catering. Grow revenue and maximize financial performance through products and  services that meet or exceed the needs and expectations of the target customer and provide a return on  investment. Reports to General Manager.

• Organize and lead all staff and operations of the venue.
• Provide overall leadership and support for all areas of operation and corresponding staff functions
  by creating and influencing the appropriate culture and character of the venue.
• Ensure consistent and positive guest service in all areas through continuous interaction and
  feedback requests.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Actively participate in the attraction, selection, development and retention of venue staff and
  management.
• Develop direct reports by communicating performance expectations and delivering timely
  feedback through verbal communication, weekly meetings and goal-setting programming through
  designated performance management system.
• Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.
• Partner with GM to prepare annual budgets and monthly forecasts and conduct P&L
  oversight/management.
• Participate in developing short- and long-term plans for revenue growth and cost control
  measures.
• Ensure systems are in place for all inventories/controls.
• Work with internal business partners, such as Marketing, IT, Human Resources and Accounting,
  to oversee and support all staffing and venue programming.
• Support the security function to protect the restaurant's assets and the personal safety of the
  employees and guests.
• Partner with GM on the physical facility to ensure proper maintenance and repair.
• Support a high level of community involvement and partnership via personal and/or team
  presence and participation at designated events/functions.
• Communicate and uphold all corporate standards, guidelines, policies, and procedures in
  accordance with local, state, and federal laws and regulations. Maintain personal integrity by
  abiding by and supporting the Company's values and principles. Follow and support brand SOPs.
  Participate in and respond to the annual company audits.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required
• Degree in hotel/restaurant management preferred; a combination of practical experience and
  education will be considered as an alternative

Experience

• 5+ years' progressive hospitality management experience, preferably in a high-volume restaurant
• Micros Point of Sale, Compeat, and Hot Schedules experience a plus

Knowledge, Skills, and Abilities

• Effective interpersonal, written and verbal communication skills
• Skilled in the following dimensions of restaurant functions required: food planning and
  preparation, purchasing, sanitation, security, corporate compliance, recordkeeping, and
  preparation of reports
• Strong understanding of federal, state, county and municipal regulations that pertain to health,
  safety and labor requirements of the restaurant, employees and guests
• Ability to establish clear direction, set goals, monitor progress and measure results
• Passion for the hospitality business and compassion for people
• Ability to communicate assertively, clearly, and professionally
• Proficient with Microsoft Office applications and fluent with retail POS system functionality

Licenses / Certifications

• State Alcohol Education Card required upon hire
• Certified Food Safety Manager certification required within 90 days of hire
• CPR/AED certification required within 90 days of hire
• Must complete Crowd Management training upon hire
• Valid driver's license with satisfactory driving record required
• Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check

We’re more than a venue and, hell, we’re more than a restaurant. Ole Red is THE full country experience that will get your ass and your taste buds boot-scootin’ with what we like to call 100-proof live music, scratch-made dishes, and signature drinks...all inspired by the boss man himself: Blake Shelton.

Company Description

We’re more than a venue and, hell, we’re more than a restaurant. Ole Red is THE full country experience that will get your ass and your taste buds boot-scootin’ with what we like to call 100-proof live music, scratch-made dishes, and signature drinks...all inspired by the boss man himself: Blake Shelton.