Cafe Crew Member - Seasonal

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The Café Crewmember is a versatile role within the café, responsible for ensuring an exceptional guest experience in a high-volume environment. The position requires the ability to perform various duties, from food preparation and cooking to barista tasks and cashier responsibilities. As part of the Zion Lodge team, the Café Crewmember plays an essential role in providing a welcoming atmosphere and creating memorable guest experiences while upholding the park's natural beauty and standards.

Essential Duties and Responsibilities:

• Deliver excellent guest service in a fast-paced café setting, anticipating customer needs, and providing prompt and friendly service.

• Actively engage with guests to answer questions about menu items and assist with special requests.

• Cook and Prep:

• Assist with the preparation and cooking of meals, ensuring quality and consistency in all dishes.

• Prepare ingredients, assemble dishes, and ensure food safety and sanitation standards are met.

• Grilling:

• Operate the grill to prepare hot items according to menu specifications, ensuring proper cooking techniques and portion control.

• Barista Duties:

• Prepare coffee drinks and other beverages, maintaining high standards of quality and presentation.

• Operate espresso machines, grinders, and other café equipment safely and efficiently.

• Cashiering:

• Accurately handle cash transactions, process payments, and balance the cash drawer at the beginning and end of shifts.

• Follow company policies and procedures for cash handling, including safeguarding against errors and theft.

• Ensure the café remains clean and organized throughout the day, including dining areas, kitchen spaces, and prep stations.

• Adhere to health and safety regulations, including proper food handling, sanitation, and personal hygiene practices.

• Collaborate with co-workers to maintain a positive, efficient, and team-oriented work environment.

• Assist in training new staff members in various café roles, ensuring they understand the café's standards and procedures.

• Support fellow team members during peak times or when assistance is needed in any café role.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

• Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Work Location:

• Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.

• Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.

Required Knowledge, Skills, and Experience:

• Able to work and thrive in Zion National Park.

• Ability to requirements and compliance with our concessions contract.

• Ability to get along well with people, be honest, punctual and reliable.

• Ability to remain calm and friendly.

• Ability to adapt to changing work conditions.

• Ability to work cooperatively in a team environment.

• Must be over the age of 18.

• Previous fast food and/or restaurant experience helpful, but not required.

• Cash handling experience.

• Ability to communicate effectively with guests and co-workers.

• Ability to lift upwards of 30lbs.

ESQ and Play Forever Responsibilities and Requirements:

• Understand and follow all ESQ procedures that relate to your job duties.

• Work with a “safety-first” attitude.

• Minimize your impact on the environment when at work and living onsite.

• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.

• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).

• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What’s in it for you?

• Proposed hiring rate of $17.20/hour, actual pay will be adjusted based on experience

• Onsite employee housing and employee meals at $12.50-$17.00 per day

• Free onsite laundry facility, free shuttle service, WiFi, and employee gym

• Discounts on food, retail, and gear

• Complimentary access to most POWDR-owned resorts

• Generous benefit package for full-time employees

• Career development and growth opportunities available here and at our facilities across POWDR

• A connection with people who share the same passions and embrace each other’s unique and individual styes

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.