Senior Systems Support Engineer

Sr. Systems Support Engineer

Location: Durham, NC

Must Have Skills:

• Solid understanding of Cloud Computing concepts
• Hands-on experience with supporting Kubernetes and Kafka
• Hands on experience with one or more observability tools (Datadog, Catchpoint etc…)
• Experience managing and interpreting large datasets using query languages and visualization tools

Sr. Systems Support Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. Systems Support Engineer to work in Durham, NC!

The Role To lead all aspects of production support - readiness, availability and resiliency of critical Applications, Batches & Infrastructure representing various business units while being centrally aligned to the Production Services organization. Offer a plethora of opportunities to augment knowledge across multiple dimensions of Technology at the same time retaining key focus on Cloud Computing (AWS) & Enterprise tools/solutions like Kubernetes, Kafka Datadog, etc. You will have the opportunity to leverage all your skills in engineering, modernizing, and testing applications embedded and working closely with the engineering team in addition to providing critical production support. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions. Our ever-evolving technology stack ensures a phenomenal learning culture in the team. We are always exploring new technologies and new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity's customers.

The Expertise and Skills You Bring (The order of these bullets does not matter)

• Bachelor's degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required.
• 6-8+ years of hands-on experience supporting highly distributed multi-tiered systems at scale.
• Hands-on experience with Public Cloud environments, preferably AWS. Certification is a plus.
• Collaboration and Relationships - Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships with BU partners, Business and Vendors.
• Working experience on batch processing using tools like Control M, Informatica etc.
• Ability to solve application issues on Unix/Linux, Tomcat and SQL, Java Springboot
• Functional understanding of Java and Java frameworks such as Spring or Springboot
• Familiarity with ITIL processes like Incident management, Change/Problem management
• Balancing delivery with ad hoc workloads and re-evaluating priorities
• Solid understanding of Cloud Computing concepts & Hands-on experience with supporting Kubernetes and Kafka
• Hands on experience with one or more observability tools (Datadog, Catchpoint etc…)
• Provide enterprise Cloud and Platform Engineering support for production environments and ability to participate in on-call rotation to provide solutions.
• Ability to triage, execute root cause analysis, and be decisive under pressure.
• Understanding of structured query language (SQL) and ability to query relational databases (ideally Snowflake)
• Experience managing and interpreting large datasets using query languages and visualization tools
• Proficient communication skills with an ability to reach both technical and non-technical audience.
• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships.
• Understanding of Agile Methodology
• Partner with Dev teams on app transformation initiatives (Dockerizing, Cloud onboarding etc.)

The Team We at the Production Services (EI&O-PS) in Fidelity are a centralized support services organization in the Enterprise Infrastructure & Operations group of Fidelity. EI&O-PS supports 3000+ applications across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&O-PS include Platform, Application and Batch Support via Incident management, Change management, Environment management, Cloud, UI, Middle Tier & Database Services, Mainframe operations, Release Services & Performance Engineering services.

COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.