Scheduler

Scheduler

Job Category: Surgical Services

Location: Altoona, WI 54720, USA

Job Summary:

The Scheduler is responsible for coordinating and scheduling procedures in a timely, efficient, and accurate manner. This position serves as a liaison between patients, physicians, departments, and clinics to ensure all cases are scheduled according to physician orders, patient needs, and organization capacity, while maintaining compliance with organizational policies and regulatory standards.

Hours: 1.0 FTE - 40-hours per week, Monday - Friday

Essential Job Functions:

• Exhibit a strong sense of customer service to our staff, physicians, and referring office staff
• Schedule procedures in collaboration with relevant departments to ensure optimal use of resources
• Ensure the necessary resources are available for cases scheduled
• Enter scheduled cases in a timely manner
• Adapt to last-minute changes due to surgeon/physician availability, patient conditions, or emergent procedures
• Communicate all scheduling changes to the appropriate staff and update in electronic medical records
• Accurately enter and maintain scheduling data in the organization's electronic medical records and scheduling systems.
• Proactively identify scheduling conflicts/gaps and take action to streamline schedule to enhance efficiency
• Monitor non-utilization of block time and schedules other cases in vacancies where appropriate
• Greet physicians and other staff and direct them to appropriate resource
• Communicates effectively with co-workers and physicians within the unit as well as throughout the organization
• Consistently attend to multiline telephones, forward messages, transfer calls, page overhead as necessary
• Maintain compliance with HIPAA, organizational policies, and applicable accreditation and regulatory guidelines
• In some instances may be responsible for ordering of supplies and assisting with storage.
• Has a working knowledge of organization wide and unit specific policies, procedures, and standards and complies accordingly
• Use the organization's secure messaging platform in accordance with departmental protocols, including timely receipt and responses to communications
• Perform other duties as assigned

Knowledge, Skills, & Abilities:

• Medical Terminology
• Electronic Medical Records (EMR) systems
• Quality assurance and accreditation standards
• Understanding of HIPAA regulations, patient confidentiality laws and patient rights
• Effective English communication in verbal and written format
• Quality work including attention to detail and accuracy
• Basic computer proficiency
• Carry out customer service standards
• Capacity to work independently and as part of a multidisciplinary team
• Prioritize tasks effectively through managing workload based on urgency and importance
• Continuously learn and improve through staying up to date on job specific trends, policies, and new technologies
• Successfully demonstrate organization-wide performance review competencies

Qualifications:

• Demonstrates eligibility for employment in the U.S.
• High school diploma or G.E.D. equivalent required
• Previous experience scheduling in a hospital environment is preferred
• Previous experience in health care setting is preferred
• Previous experience with windows-based computer software preferred
• Must possess a cell phone that interfaces with the organization's secure message system

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Company paid life insurance
• Free meals
• PTO
• 401(k) retirement plan with 4% company match
• Tuition reimbursement
• Wellness reimbursement

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.