ELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR

Carter Machinery Location: Elkridge, MD 21075, USA Category: Service Operations Posted Date: June 23, 2026 Requisition Number: SERVI006599 Schedule: Full Time EOE Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Overview Job Title: Electric Power Generation (EPG) Service Advisor Location: Elkridge, Maryland Starting Compensation Range: $64,000 - $83,000 per year The EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Requirements Must be proficient with Microsoft Office Products Must have excellent customer service skills and the ability to deal with stressful situations Must be a strong communicator with excellent oral and written communication skills Must be able to effectively multi-task Must have an attention to detail Working knowledge of the function and repair of heavy construction equipment, preferred Must be able to work any shift Promote a positive customer experience Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way Seeking Candidates With Minimum two years service-related experience Electric power generation exposure High School diploma or equivalent Physical Requirements Required to sit and talk or hear Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms Occasionally lift and/or move up to 20 pounds Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus Competitive Compensation and Benefits Health, dental and vision insurance Paid time off 401(k), $0.75 to $1.25 match up to 6% Life and disability insurance In-house training instructors/programs Tuition reimbursement Employee referral bonus program Tool allowances and tool loans Discounts on cellular phone service, computers, and vehicles Opportunities for overtimeShift differential (if applicable) Additional Information Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs, as well as overtime eligibility depending on the role. Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law are encouraged to apply. Carter Machinery is a drug‑free workplace. #J-18808-Ljbffr Carter Machinery