Customer Relations Coordinator

Customer Relations Coordinator

CyncHealth is a statewide Health Information Exchange (HIE) with a purpose to achieve health care transformation through community betterment and collaboration while protecting the security and privacy of medical information. Join our team to play a key role in leading a health data utility, advancing interoperability, and improving healthcare.

The Customer Relations Coordinator is responsible for partnering with cross-functional teams to support the CyncHealth participant experience by coordinating educational opportunities, transitioning participants to appropriate points of contact, crafting communications content, and facilitating deliverables to ensure participant needs are met and long-term value is delivered.

Responsibilities include, but are not limited to the following:

• Serve as liaison between participants and internal teams, ensuring participants are connected to resources and the appropriate point of contact for individualized service.
• Support efforts to streamline communications between CyncHealth and its participants, reducing friction across the participant experience.
• Own and manage a documented list of participants, supporting documentation in CRM as new information becomes available, such as contact information updates.
• Partner with Finance to review participant information, identify service and billing gaps, and maintain accurate participant level assignments.
• Partner with Clinical Operations to identify opportunities to deepen adoption and understanding through communications activities.
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to internal teams. At the request of Director, Communications, coordinate webinars and other educational and or informational opportunities for participants.
• Support content generation including collecting testimonials, writing newsletter articles, and developing talking points.
• Maintain customer lists for use in generating broad communications to appropriate market segments.
• Facilitate deliverables related to the overall communications strategy.
• Complete communications tickets submitted by internal staff related to branding, content, and graphic design.
• Protect assets and the integrity, security, and privacy of information entrusted to or maintained by the organization.
• Model CyncHealth's values and Code of Conduct.
• Other duties as assigned.

Experience/Requirements:

• Associate's degree in communications or a related field required. Bachelor's degree preferred.
• 2 years' demonstrated experience providing customer service and communicating effectively with participants, customers, or external stakeholders.
• Experience drafting newsletters and other communication content to external stakeholders required.
• Experience coordinating educational or informational events strongly preferred.
• Experience with graphic design strongly preferred.
• Experience with Microsoft Office Suite required.
• Ability to act with integrity and professionalism.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Ability to adopt and respond to changing priorities and business needs.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Strong decision-making, critical thinking, and problem-solving skills.
• Strong organizational and time management skills.

Physical Requirements:

• Ability to work on a computer for extended periods of time.
• Ability to stand or sit for extended periods of time.
• Hours are generally Monday-Friday, 8:00 AM-5:00 PM. As operational deliverable deadlines emerge there may be extended working hours.
• Light work requiring exertion up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Ability to work from La Vista, NE office with reliable and predictable attendance.

Benefits:

• Medical, Dental, & Vision
• 20 days paid time off annually + 9 paid holidays annually.
• Long & short-term disability (fully paid by CyncHealth)
• Life Insurance (fully paid by CyncHealth)
• 401(k) with 4% matching & immediate vesting
• Parental Leave
• Pet Insurance
• Other voluntary benefits

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for this position. Must be authorized to work in the United States.