Account Manager - Custodial

Account Manager

The Account Manager is responsible for the management of an account or assigned accounts, and the supervisors assigned to each account. They operate as the lead point of contact for any and all matters specific to their assigned accounts. They build and maintain strong, long-lasting customer relationships and oversee customer account management, including negotiating contracts and agreements to maximize profit. If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply! We are an equal opportunity employer.

Schedule: Variable (Must be available on the weekends and holidays; subjective to events, meetings and traveling) Compensation: $65,000.00 to $70,000.00 annually

Benefits: Healthcare plan, dental insurance, 401(k), 401(k) matching, holiday, vacation and more!

General Duties:

• Manages the overall activities of a project(s), and supervises the supervisors
• Maintains/monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheets
• Establishes/maintains work performance standards making sure specifications are met
• Conducts quality assurance checks and manages materials inventory as well as general use of equipment
• Conducts site evaluations/audits
• Coordinates and controls special project work
• Measures performance of accounts against assigned budgets and quality standards
• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Resolves on-site service delivery problems
• Answer client queries and identify new business opportunities among existing customers
• Participates in ongoing management/technical skill development training programs
• Conducts orientation of employees, develops employees' skills/abilities and performs annual employee evaluations
• Develops strong relationships with customers, connecting with key business executives and stakeholders and preparing reports
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to improve service quality and sales growth
• Prepare reports on account status.
• Assist with budget planning and suggest cost-saving initiatives
• Collaborate with Operations team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Perform other duties as requested by management
• Position may require occasional travel
• Must attend mandatory training

Qualifications:

• Must be a high school graduate.
• Must have good public relation and communication skills and the ability to interact effectively at all levels.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Must be in good physical condition to bend, squat, reach, kneel, climb, walk etc. as needed for specific projects.
• Previous management/supervisory and cleaning experience preferred.
• Requires attention to detail.
• Proficient in computer usage and software such as Microsoft Word and Excel.

If this position aligns with your skills and experience, we encourage you to apply!