Eligibility Worker I

Job Title

Reception Worker

Job Description

Must provide a well-rounded reception for clients when applying for assistance and/or seeking information. Worker is expected to carry out task assignments that may include greeting, assessment, verifications, determination of eligibility, and/or a principal concentration is the process for the central client file system. Volume of work may increase at peak seasons and will require that the work schedule accommodates for increase in work load and/or plans and procedures for on-going changes and/or updates, funding related issues and/or compliance measures, as needed. Worker will perform all duties necessary in delivering services to our public including answering the telephone, faxing and making copies, and maintaining a clean reception area. Employee will be observed and evaluated once a year for accuracy, completeness, and neatness.

Examples Of Work Performed

Greets and assists applicants and visitors in a friendly and courteous manner. Speaks in a clear and understandable manner and must write legibly. Answers telephone, takes messages, and directs incoming calls appropriately. Will be responsible for some assessing of client eligibility for program assistance and must be carried out in the utmost professional manner. Must adhere to a 30-minute appointment schedule per client daily, or as directed. Must comply with field rotations to satellite offices as directed. Must maintain a 25% margin of error or less in all daily case determinations. Must follow all instructions set forth in order to properly assess client needs, income eligibility, and program qualifications. Must be willing to attend all in-house, instructional trainings and/or out of town trainings. Identify and respond to community needs, as directed. Follow-up and report on outcomes of referrals that were made to agencies, when directed. Provide information to the general public as instructed. Will be responsible for maintaining a well organized filing system for his/her personal desk area and assist with the general office/clerical requirements. Types forms, correspondence and other material as generated for department purposes; proofreads all work for accuracy and neatness. Prepare accurate electronic and written reports to be submitted weekly, as directed. Responsible for maintaining a good attendance record and complying with personnel policies. Maintains a clean client lobby and/or restroom, personal office area, and/or satellite offices for neatness, public safety, and sanitary purposes. Perform any and/or all duties assigned by immediate supervisors and/or Executive Director.

Education And Experience

Have a High School Diploma or GED. Experience with related social service programs preferred. Must have direct experience in eligibility determination and strong mathematical skills. Must have excellent public relations skills. Must enjoy working with people. Must be able to understand and follow instructions. Must be bilingual both orally and in writing. Must have computer knowledge for data entry. Certificates, Licenses and Registration: Must have proof of a current valid Texas Driver's License. Must have valid liability insurance while employed.

Knowledge, Skills And Abilities

Must have working knowledge of business English, Spelling, and Arithmetic; office practices and procedures; departmental rules and regulations Ability to understand and carry out oral and written instructions and to request clarification when needed Must demonstrate sound organizational skills Must be a self-starter, people oriented, and demonstrate a strong willingness to follow instructions Employee may be assigned to other duties, or work areas, in addition to those listed; duties may change according to the changing needs and public demand of the service area