Customer Service Representative

Customer Service RepresentativeProvide service excellence and be a trusted advisor to our prospects and customers by accurately and efficiently fulfilling their fluid power needs. Our Customer Service Teams work in partnership with our outside sales, procurement, and suppliers to grow our business with existing customers, develop and gain new customers and exceed our monthly sales goals.Duties/Responsibilities:Generate quotes, enter orders, contact vendors, update records and track orders as necessary through our ERP system in a timely fashionEngage with Internal and External Customers on behalf of Wilson CompanyWork with internal CSR teams and other departments to find appropriate solutions to problems.Contact customers following sales to ensure on-going customer satisfaction and resolve any pending issues or concernsSolve customer application problemsCross over competitive productsExpedite orders for customersProcess customer returnsTrouble shoot and resolve order processing issuesAssume the product specialist role for two specific product lines, (cylinder, HVD, Pump, Versa, TFD, etc)Load customer part number cross-references & specific pricing informationUtilize printed and on-line vendor information resourcesKeep product and reference information up to dateProvide literature to customersPick, pack and ship items if necessaryRemain current on product developments by attending training provided by the company or vendors, reading trade journals, supplier literature, etc.Occasional visits to customer sites with our field representativesAssist with Retail Store activities as required.Assist in warehouse activities as required, i.e. cycle counting, receiving, etc.Required Skills/Abilities:Mechanical and mathematical aptitude requiredAbility to be courteous and have a positive attitudeGood listening & clarification skillsAbility to work well in a fast-paced team environmentMust be detail oriented and maintain a high level of accuracyAbility to build and maintain long term relationshipsAbility to continuously improve knowledgeProficiency of Trulinx ERP systemGood communication and problem-solving skillsGood working knowledge of various computer programs including MS Office computer programsGood mechanical aptitudeCompleted Wilson Internal L2 training program requirements or have obtained IFPS certification.Education and Experience:Technical school or four-year degree preferred, or 4-6 years of industry experience.3 – 4 years customer service experience with strong understanding of Hydraulic/Pneumatic/Fluid Power products and their application is required.Valid driver's license and acceptable motor vehicle record required.Physical Requirements:Standing, walking, and sitting for long periods of timeUse of hands and arms to touch, lift, reach, etc.Ability to lift packages, boxes, files, and open filing cabinets and storage areasTalking and hearingAbility to occasionally lift up to 10 lbs.Salary Range: $24/hr -$28/hr, or approximately $50,000 - $60,000 annually.**Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver's license prior to start date.