Technical Support Analyst

Who Are We? SSR Mining Inc. is an intermediate gold company with five producing assets located in the USA, Turkey, Canada, and Argentina, combined with a global pipeline of high-quality development and exploration assets in the USA, Turkey, and Canada. SSR’s commitment to safety, collaboration, and excellence allows us to continue building upon our already strong foundation. With an industry-leading pipeline of projects, strong financial positioning, and talented employees, we look forward to our bright future! Job Description: The Technical Support Analyst provides reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility. This position will be reporting to the IT Superintendent. Day to Day: Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware. Collaborate with Lead Technicians to ensure site-level IT environments—including voice/data networks, servers, and storage—are properly maintained and supported, especially in remote site locations. Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure. Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure. Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure. Work closely with Infrastructure and Network teams to understand and support systems. Support the implementation and compliance of IT processes related to service delivery and facilities. Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives. Escalate high-severity or recurring issues to appropriate levels. Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks. Participate in IT projects and initiatives as needed. Is This You?? Bachelor’s degree, technical certification, or equivalent experience in IT or related field. 3–5 years of experience in a technical support or IT service role. Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently. Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience. Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling. Proven ability to resolve technical issues efficiently. Familiarity with SLAs and performance metrics. Excellent verbal and written communication skills across all organizational levels. Understanding of company objectives and how IT supports business units and departments. Strong interpersonal, team collaboration, and facilitation skills. Effective organizational and project management capabilities. Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints. Windows OS & Mac OS: Installation, configuration, and support. Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint. Active Directory: User account management, group policies. Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting. Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment. Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar. Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk. ITIL Foundations: Understanding of incident, problem, and change management. Security Awareness: Basic understanding of endpoint protection and data security practices. Working Conditions & Environment: Role is based at the Cripple Creek & Victor Mine, located in Teller County, Colorado. The Cripple Creek & Victor (CC&V) Mine site is located at elevations ranging from approximately 9,400 ft. to 10,600 ft. above sea level. Workers in this position are routinely exposed to conditions at various work sites throughout this range of elevations and must be physically capable of working at this altitude. Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM Must be able to work in high-altitude environments Weather conditions can and do change frequently and can become severe at times. The summary provided is a basic outline of duties for the Technical Support Analyst role and is not all-inclusive. For applicants residing in CO, the salary range for this role is $85,000- $95,000. Benefits: 401(k); medical/dental/vision insurance; employee share purchase plan, PTO, and STI. SSR Mining does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to SSR Mining in the absence of a signed Service Agreement where SSR Mining has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of SSR Mining and SSR Mining will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. SSR Mining Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. SSR Mining Inc. is a leading, free cash flow focused intermediate gold company with four producing assets located in the USA, Turkey, Canada, and Argentina, combined with a global pipeline of high-quality development and exploration assets in the USA, Turkey, and Canada. SSR’s commitment to safety, collaboration, and excellence allows us to continue building upon our already strong foundation. With an industry-leading pipeline of projects, strong financial positioning, and talented employees, we look forward to our bright future!