Residential Support Specialist

Job Description

Job Description

POSITION: Residential Support Specialist.
REPORTS TO: Residential Coordinator.
CATEGORY: Part-time/Non-Exempt/Permanent.
LOCATION: In-Person, Falls Church, Virginia.
PROGRAM: Bailey's Crossroad Community Shelter.

Position Summary:

FACETS is looking for part-time relief Residential Support Specialists (morning, evening and overnight shifts available) to provide client-centered, and trauma-informed Residential Support Specialists for Bailey’s Community Shelter, a 52-bed program serving single adults experiencing homelessness, with two additional floors dedicated to Permanent Supportive Housing. This role offers the opportunity to make a meaningful impact by supporting residents as they work toward stability and independence.

Residential Support Specialists play a crucial role in providing 24/7 direct support and guidance to individuals residing in the shelter. This position involves assisting residents with daily needs, addressing immediate concerns, monitoring compliance with shelter rules, medication monitoring, and crisis intervention. This position is also responsible for maintaining safety and security for residents and ensuring smooth program operations at all times.

This is an excellent opportunity for someone passionate about working with individuals experiencing homelessness. The ideal candidate brings strong interpersonal skills, sound independent judgment, and experience in homeless services, and an empathetic approach. Bilingual (English/Spanish) skills are a plus.

About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home . Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:

• Manages the front desk and provides direct supervision and assistance to clients, fostering a safe and supportive environment by enforcing shelter rules for clients, monitoring client activities, and providing ongoing support.
• Responsible for providing staff coverage to ensure the safety and security of residents, and the program at all times including responding to crises and facilitating appropriate interventions.
• Assist the case manager in developing, implementing, and monitoring residents’ individual service plans to support progress toward housing stability and personal goals.
• Collaborates with other staff members to ensure the residents’ needs are met, including providing supportive counseling, life skills training, or transportation as needed.
• Conducts regular internal and external walkthroughs of the entire facility on an hourly schedule or as needed throughout each shift, and promptly reporting any maintenance, health, fire, or safety concerns to ensure a secure, clean and well-maintained shelter environment.
• Document residents’ behavior and progress in HMIS ensuring accurate, timely and confidential recordkeeping in accordance with program and data quality standards.
• Creates a welcoming, inclusive environment while maintaining the highest professional standards in all interactions and responsibilities.
• Represents FACETS in the community, in accordance with Agency Mission, Vision, and Code of Ethics.
• Performs other duties as assigned.

Required Skills/Abilities:

• Knowledge of current social services, homelessness, housing issues, and methods/approaches to address housing concerns.
• Knowledge or understanding of tenants’ rights and responsibilities as well as “strengths based” case management.
• Ability to communicate clearly and concisely, both orally and in writing.
• Candidate must be able to lift items weighing 10-50 pounds.
• Candidates will be required to pass criminal background checks.
• CPR Certification Preferred.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive 15 passenger vans.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at a time.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary:

• Hourly: $18 hourly.
• FACETS offers a competitive salary commensurate with qualification/experience.

Benefits:

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage and mobile data expenses. 
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to View email address on us.fitly.work.

Equal Employment Opportunity M/F/D/V.

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Any person in need of accommodation should contact Human Resources directly for assistance.