Medical Records Specialist - Hospice

Job Description

Job Description

Join VitalCaring – Where Your Passion Shapes Purpose

Ready to contribute to work that advances a mission worth standing behind? At VitalCaring, our Home Office teams bring our mission to life by ensuring every patient experience is rooted in trust, compassion, and exceptional support. We are a team of thoughtful and strategic problem-solvers who strengthen the systems that power our vision of being the most trusted, capable, and caring partner in home-based healthcare. Guided by our values, we create an environment where colleagues grow, collaborate, and deliver excellence that uplifts both our teams and the patients we serve.

Who We Are

Founded in 2021, VitalCaring has grown into a leading home health and hospice provider with more than 100 locations across the country. Our corporate teams are the backbone of our mission, ensuring our caregivers in the field have the tools, support, and infrastructure they need to deliver compassionate, high-quality care every day.

Why Join Our Corporate Team?

✓ Shape the Backbone of Our Mission
Bring your expertise to a team that drives strategy, operational excellence, and organizational growth. Your work behind the scenes strengthens the care delivered in homes across the nation.

✓ Innovate, Influence, and Elevate
Support a fast-growing organization where fresh ideas are welcomed, cross-functional collaboration is the norm, and your voice directly contributes to smarter processes, better systems, and a stronger future.

✓ Thrive With a Team That Invests in You
Join colleagues who value partnership, transparency, and continuous improvement. We celebrate progress, share knowledge freely, and work together to advance our mission.

✓ Grow Your Career
Access leadership development, training programs, career-pathing opportunities, and meaningful mentorship designed to elevate your impact.

✓ Competitive Compensation & Comprehensive Benefits
Our benefits package is thoughtfully designed to support your wellbeing and empower you at work and in life, reflecting the value you bring to our organization.

Health & Wellness

• Medical, Dental & Vision
  • Pharmacy Benefits
  • Virtual & Mental Health Support
  • Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
  • Supplemental Health & Life Insurance

Financial & Legal

• 401(k) with Company Match
• Employee Referral Program
• Prepaid Legal Plans
• Identity Theft Protection

Work-Life Balance & Perks

• Paid Time Off
• Pet Insurance
• Tuition & Continuing Education Reimbursement

Join VitalCaring and help us build the systems, solutions, and support that move our mission forward.

Our Medical Records Specialists are essential to ensuring that patient records are accurate, complete, and supported by timely documentation so our clinicians can provide outstanding care with confidence.

If you're detail-oriented, organized, and energized by the idea of supporting patient care behind the scenes, this is your chance to join a team that values excellence and purpose in equal measure.

What You'll Do

As a Medical Records Specialist, you become a crucial part of the workflow that keeps our branches running smoothly and our patients well-supported. You will:

Record Management & Documentation

• Maintain and organize electronic medical records with accuracy and timeliness
• Review and process documents and images received through Forcura
• Attach orders, lab reports, paper visits, and other documentation into the EMR
• Enter and review coordination notes to maintain complete and updated charts

Orders Management

• Monitor unsigned orders using agency software and track aging
• Prioritize and follow up on outstanding orders to support timely claims processing
• Send, collect, and track orders from physicians and other providers
• Use order tracking notes to keep branch and sales teams informed of progress

Communication & Support

• Fax and re-fax documents to providers and facilities as needed
• Collaborate with branch directors, clinical teams, and sales partners on outstanding items
• Assist with phone calls, virtual meetings, electronic communications, and message routing
• Support team activities with professionalism and a positive attitude

Additional Responsibilities

• Review and process images such as wound photos or signed documents
• Cross-train as a Document Indexer when needed
• Participate in in-service training and ongoing development
• Perform other duties as assigned to support workflow efficiency

What You Bring

• High School Diploma required; college experience preferred
• At least one year of general office experience preferred
• Strong computer skills and comfort navigating digital systems
• Excellent organizational and interpersonal skills
• Knowledge of medical terminology preferred
• Reliable transportation
• A commitment to accuracy, teamwork, and service