Project Director

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.


Summary

As the Project Director at Gainwell, you will lead complex customer service and CRM initiatives that support the healthcare and human services needs of our communities. You will guide cross-functional teams through full lifecycle delivery, driving successful outcomes for solutions relied upon by millions. Most importantly, you will grow as a leader through meaningful work and Gainwell's commitment to professional development.

Your role in our mission

Essential Job Functions

• Provides overall strategic direction, leadership, and general management for all CSC responsibilities, including oversight of the CSC Manager, CSC Technical Lead, Business Operations Lead, and associated support teams. Ensures alignment across functional areas to support successful program delivery.
• Ensures full compliance with State policies, procedures, contractual requirements, and Scope of Work, while identifying business needs and maintaining current, compliant business practices. Proactively monitors adherence to standards and implements corrective actions as necessary.
• Serves as the principal point of contact and primary interface between the CSC Vendor and the State, fostering strong partnerships, managing expectations, and ensuring timely and effective communication across all project activities.
• Directs the allocation, scheduling, and provisioning of CSC resources to meet State and project needs, ensuring appropriate staffing levels, skill alignment, and continuity of service throughout the project lifecycle.
• Leads and presents all formal CSC communications and correspondence to the State, including status updates, deliverables, escalations, and executive-level briefings, ensuring accuracy, professionalism, and consistency.
• Designates, in writing, an approved alternate CSC Project Director, ensuring continuity of leadership prior to project start-up and during any periods of absence. The alternate is expected to serve as the Vendor's primary representative and respond to the State as required.
• Provides senior-level governance, risk management, and issue resolution, escalating and resolving concerns in a timely manner to support project success and stakeholder satisfaction.

What we're looking for

Basic Qualifications

• 5 or more years of experience in managing or serving in a key management role for, large-scale customer service and/or CRM development projects, encompassing the full system development life cycle and utilizing standard Project Management methodologies and tools to manage plans, timelines, and resources.
• Possession of a current Project Management Professional (PMP) certification or a comparable project management certification, with demonstrated CRM and Medicaid project experience.
• Bachelor's degree in health care, business administration, information technology, or a related field; or four (4) additional years of relevant experience, in addition to the required five (5) years of experience, may be substituted for the bachelor's degree.

Other Qualifications

• Excellent communication skills, including strong writing skills, small group facilitation skills, and formal presentation skills.

What you should expect in this role

• Onsite Role: Applicants must reside in Little Rock, AR or within a commutable distance
• Travel based on business need (25 %)
• Willingness to work a flexible schedule to accommodate business needs and travel as required
• Video cameras must be used during all interviews

This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $119,100.00 - $170,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.