Customer Service Representative

Customer Service Representative

One of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!

Essential Job Requirements

• Must be able to multi-task between various responsibilities
• Provide friendly, accurate and complete information to customers
• Respond to requests and resolve customer concerns as they arise
• Must be able to make hard decisions and handle stressful situations while deescalating difficult callers
• Must be able to meet deadlines with a high level of professionalism and confidentiality
• Please note: This position is an in-office only position.

Required Education

• High School diploma or equivalent experience in a related field

Required Skills

• Call center experience preferred
• Ability to find, read, interpret and document information from multiple sources including state and/or company systems
• Ability to type a minimum of 25 wpm
• Ability to sit for extended periods of time

Available Schedules

• Full Time - 40 hours per week

Work Arrangement

Please note: This position is an in-office only position.