Digital Operations Supervisor

Digital Operations Supervisor — Live Sports Streaming

On-site, Secaucus, NJ

12 month Contract, with potential renewal

Schedule: 3 PM–11 PM

Monday- Sunday (need to be flexible, each week is subject to change)

We are seeking an experienced Digital Operations Supervisor to lead live digital operations for a nationally recognized professional sports league.

This role oversees the real-time delivery and quality of live sports content across web, mobile and connected-device platforms, with a strong focus on live game monitoring, incident management, escalation and operational improvement.

Responsibilities:

• Lead nightly live game and streaming operations, including monitoring, manual interventions and issue escalation.
• Own critical incident response during live events, coordinating troubleshooting, escalation, documentation and resolution across internal teams and vendors.
• Supervise and schedule Level 1 Digital Operations team members, including game assignments, monitoring responsibilities and product-release support.
• Analyze platform performance and issues using tools such as New Relic, Grafana, Bitmovin, Amplitude and Postman.
• Partner with Product, Engineering, Content and Media Technology teams to identify recurring issues, improve processes and coordinate bug triage.
• Serve as the day-to-day operational lead during evening and weekend coverage.

Required Experience:

• 3–5 years of experience in digital operations, streaming, digital product support or live-event operations, ideally supporting consumer-facing platforms.
• Strong incident-management experience with Jira Service Management, ServiceNow, Azure DevOps or similar tools.
• Familiarity with APIs/SDKs, CI/CD environments, identity platforms such as Okta/Ping/Akamai, and CDNs such as Akamai or CloudFront.
• Experience supporting iOS, Android, web browsers and connected-TV/device platforms across production and QA environments.
• Strong troubleshooting, communication and leadership skills with the ability to remain composed during high-impact live incidents.
• Bachelor’s degree required.