Float Teller/CSR - Greenville, SC Market (Augusta Rd, Pleasantburg Dr)

Job Description

Job Description

Description:

Position Summary

The Teller-CSR performs both teller transactions and deposit-account service duties, flexing between functions based on branch needs and training. A Float Teller-CSR provides the same services at multiple branches and must travel to assigned locations, sometimes with limited notice. The position delivers accurate, relationship-focused service while maintaining required documentation, controls, and confidentiality.

Requirements:

Essential Functions and Responsibilities

Teller Services

• Process authorized deposits, withdrawals, transfers, loan payments, check cashing, negotiable instruments, cashier's checks, money orders, card-related transactions, and other teller services.
• Verify identity, signatures, endorsements, account status, available funds, negotiability, holds, and required approvals.
• Maintain and balance an assigned cash drawer and secured items; report outages, errors, suspected fraud, and unusual transactions promptly.

Deposit Account Services

• Open and service authorized personal and business deposit accounts after required training and within assigned authority.
• Obtain and verify customer and beneficial-owner information and complete approved account-screening and customer-due-diligence procedures.
• Explain account features, ownership, fees, funds availability, overdraft options, electronic services, and required disclosures accurately.
• Process account maintenance, checks, debit cards, stop payments, transfers, online-banking support, safe-deposit access, and other authorized requests.

Customer Service and Branch Support

• Provide prompt, courteous service; research routine questions and coordinate follow-through across branch and support teams.
• Identify customer needs and provide accurate, needs-based information or referrals for appropriate Bank products and services.
• Support branch opening, closing, balancing, and other operations when assigned and trained.
• For Float assignments, travel among designated branches, adapt to local workflow, and maintain consistent Bank standards at each location.

Compliance and Risk Management

• Follow applicable customer-identification, customer-due-diligence, cash-reporting, funds-availability, electronic-funds-transfer, sanctions, privacy, information-security, fraud-prevention, and recordkeeping procedures.
• Identify and promptly escalate unusual, suspicious, fraudulent, higher-risk, or complaint-related activity; complete assigned documentation accurately.
• Protect customer and Bank information, cash, credentials, cards, keys, documents, and other controlled items.
• Complete required training and perform other related duties consistent with the position's purpose and level of responsibility.

Education and Experience

• High school diploma or equivalent required.
• At least two years of teller, deposit-account, customer-service, or comparable financial-services experience preferred.
• Successful completion of required Teller-CSR, systems, product, security, and compliance training.
• For Float assignments, a valid driver's license, reliable transportation, and ability to travel to designated branches are required, subject to applicable law and Bank policy.

Knowledge, Skills, and Abilities

• Working knowledge of teller transactions, cash controls, deposit products, account documentation, and customer service.
• Strong numerical accuracy, attention to detail, discretion, sound judgment, and problem-solving.
• Ability to shift between teller and account-service responsibilities and adapt to varying branch needs.
• Professional verbal, written, and interpersonal communication; ability to learn required banking systems.

Physical Requirements and Working Conditions

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

• Frequently stands, walks, sits, reaches, communicates with customers, and handles cash, coin, cards, and documents.
• Regularly operates teller and office equipment and reviews detailed information on computer screens.
• Occasionally moves coin, cash shipments, or supplies up to 25 pounds.
• Works in public branch environments with routine cash handling and potential exposure to robbery or security events; must follow established safety procedures.
• Schedule and work location may vary to support branch coverage, balancing, travel, and peak customer periods.

Job Description Acknowledgment

This job description explains the general nature and level of work expected and is not an exhaustive list of every duty, responsibility, or qualification. Duties may change based on business needs, regulatory requirements, or organizational priorities. This document is not an employment contract and does not change the at-will employment relationship, subject to applicable law and Bank policy.