Digital Project Manager - Customer Service

Job Description

Job Description

Job Description: Account Manager

Company: Native Rank

Location: Denver, CO (In-Office)

Job Type: Full-Time

Schedule: Monday-Thursday, 7:00 AM - 5:00 PM; Friday, 7:00 AM - 11:00 AM

Our Company

Native Rank is a Denver-based digital marketing and SEO agency focused on helping small and medium businesses make an impact in their industry. We started out specializing in the home services industry and have now expanded to serve a wide variety of clients throughout the country, from health providers to law firms to environmental reclamation companies. Our approach to SEO is highly successful because we provide a fully digital solution and ensure that every piece of our client's digital story is consistent and effectiv1e. Native Rank is a great place for passionate people looking to learn and develop a variety of marketing skills.

Position Overview

To expand our team and serve our growing customer base, Native Rank is seeking a dynamic and highly organized Account Manager. In this hybrid role, you will act as a digital marketing consultant and client advocate. You will be responsible for building strong client relationships and ensuring client strategies are effectively communicated to and implemented by our internal teams.

This role is perfect for a diplomatic communicator who can translate complex digital marketing concepts into clear, actionable insights for clients. You will be the crucial link between our customers and our internal subject matter experts, driving strategy and ensuring the incredible value we create is clear and effective. We are looking for a practitioner, not just a traffic director, who is ready to take ownership and solve problems.

Key Responsibilities

• Client Strategy & Communication:

  • Serve as the primary point of contact for a portfolio of clients, managing day-to-day communication with professionalism and strategic insight.

  • Lead client calls and updates, acting as a consultant on SEO, Content, and Website Development strategies.

  • Translate complex digital marketing topics into direct, approachable language for clients, expertly managing expectations and building trust.

• Quality Assurance & Meticulous Follow-up:

  • Act as the final checkpoint between our internal work and the client, ensuring all deliverables are error-free, meet strategic goals, and have a beautiful outcome.

  • Perform basic QA on website updates, content, and reports to ensure accuracy before client delivery.

  • Meticulously track all client requests and project milestones, providing proactive updates and ensuring nothing slips through the cracks.

What You Bring (Requirements)

• A Diplomatic Communicator: You are a skilled writer and speaker, able to be both consultative and directive with clients and internal teams to achieve the best results.

• A Critical Thinker & Problem Solver: You can synthesize complex information, formulate new strategies, and turn intangible ideas into tactical execution plans.

• Impeccable Organization: You have exceptional attention to detail, with the ability to juggle multiple priorities and client accounts simultaneously.

• A Self-Driven Learner: You are eager to learn and can quickly pick up on the technical aspects of digital marketing. You take pride in your work and are driven to get things done correctly the first time.

• Proficiency with Microsoft Office Suite.

• Ability to work in our Denver office during scheduled hours.

Preferred Experience

• 1+ years of experience in a digital marketing role.

• Direct agency experience managing multiple client accounts.

• Hands-on experience with SEO (Search Engine Optimization) and/or Paid Search Management.

Benefits

• Eligibility for benefits after 90 days (Health, Dental, Vision, Flex Spending Account, Life Insurance).

• Paid Time Off (PTO) Available.

Our Unique Perspective:

Native Rank is a premier provider of digital marketing and advertising solutions with measurable results for local, national, enterprise, multi-locations, e-commerce, non-profits, agencies, marketing groups, and co-ops programs. We understand that SEO, SEM, PPC and all the other abbreviations combined do not answer the fundamental online problem facing companies today: how to affordably harness the power of the internet to engage actual customers! At Native Rank we know that to grow your business you must have a winning formula for success. Success for us is not inflated traffic flow or smoke and mirrors. Our mission is to be the premier digital marketing solution and search solution for our customers, and to pick the correct combination of solutions that deliver actual customers to our clients. We focus on relevancy and qualified traffic, not just keywords or positions. Native Rank’s solution implementation is one-of-a-kind, where we focus on the overall digital landscape and exposure of our client’s business. We customize our solutions for our clients so they can run their business and leave the digital marketing to us.
Our Story

Native Rank started in early 2010 to solve the problem of businesses getting taking advantage of through bad data and poor results. Native Rank set out to fix these issues through analysis, strategy, optimization, data, reporting, transparency and education. Whether it comes to search engine optimization, paid advertising, website development, or reporting, we work with our clients to create their digital story, in order to increase their overall online visibility and digital exposure through measurable results. Native Rank believes that nothing is impossible and there is always a formula for success. Our team members are very competitive and they all want to see each of our clients surpass their competition.
Our Clients

Native Rank clients include small businesses, national companies, international companies, enterprise clients, franchises, multi-location, e-commerce, agencies, marketing groups, co-op programs, and non-profits. Our team prides itself in being able to work in any vertical to create success. At Native Rank we believe in educating our clients on their data, competitors, and measured results. With our real-time intelligence dashboard focused on transparency, visibility, conversions, and ROI, our clients are able to see and measure results that affect their businesses on a daily basis.

Company Description

Our Unique Perspective:\r\n\r\nNative Rank is a premier provider of digital marketing and advertising solutions with measurable results for local, national, enterprise, multi-locations, e-commerce, non-profits, agencies, marketing groups, and co-ops programs. We understand that SEO, SEM, PPC and all the other abbreviations combined do not answer the fundamental online problem facing companies today: how to affordably harness the power of the internet to engage actual customers! At Native Rank we know that to grow your business you must have a winning formula for success. Success for us is not inflated traffic flow or smoke and mirrors. Our mission is to be the premier digital marketing solution and search solution for our customers, and to pick the correct combination of solutions that deliver actual customers to our clients. We focus on relevancy and qualified traffic, not just keywords or positions. Native Rank’s solution implementation is one-of-a-kind, where we focus on the overall digital landscape and exposure of our client’s business. We customize our solutions for our clients so they can run their business and leave the digital marketing to us.\r\nOur Story\r\n\r\nNative Rank started in early 2010 to solve the problem of businesses getting taking advantage of through bad data and poor results. Native Rank set out to fix these issues through analysis, strategy, optimization, data, reporting, transparency and education. Whether it comes to search engine optimization, paid advertising, website development, or reporting, we work with our clients to create their digital story, in order to increase their overall online visibility and digital exposure through measurable results. Native Rank believes that nothing is impossible and there is always a formula for success. Our team members are very competitive and they all want to see each of our clients surpass their competition.\r\nOur Clients\r\n\r\nNative Rank clients include small businesses, national companies, international companies, enterprise clients, franchises, multi-location, e-commerce, agencies, marketing groups, co-op programs, and non-profits. Our team prides itself in being able to work in any vertical to create success. At Native Rank we believe in educating our clients on their data, competitors, and measured results. With our real-time intelligence dashboard focused on transparency, visibility, conversions, and ROI, our clients are able to see and measure results that affect their businesses on a daily basis.