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Software Support Engineer

CultureFit Technology Staffing

POSITION SUMMARYThe Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for company software solutions. This role combines customer-facing support with hands-on system implementation, requiring strong troubleshooting skills, technical expertise, and the ability to communicate effectively with customers both remotely and on-site. There is up to 50% national travel for this role.KEY RESPONSIBILITIES:* Provide remote (phone/email) technical support for company proprietary software applications* Troubleshoot Windows OS, networking, and system-level issues impacting software performance* Install, configure, and support company software at customer sites* Assist customers with network configuration, system integration, and basic IT administration* Diagnose and resolve software and hardware issues both remotely and on-site* Deliver customer training sessions (on-site and classroom) for individuals and groups* Set up and maintain Windows servers and database environments as needed* Collaborate on and lead technical projects related to software, systems, and infrastructure* Document issues, solutions, and best practices to improve support efficiency* Manage multiple support requests, prioritize effectively, and follow through to resolution* Represent company professionally in all customer interactions* Perform additional duties as assignedQUALIFICATIONS & EXPERIENCEREQUIRED:* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)* Strong experience supporting Windows environments (Windows 10/11, Windows Server)* Working knowledge of networking fundamentals (TCP/IP, DNS, basic infrastructure troubleshooting)* Experience in a technical support or customer-facing support role* Strong problem-solving and analytical skills* Excellent verbal and written communication skills* Willingness to travel (out of state) up to 50% of timePREFERRED:* Experience with database systems (Microsoft SQL Server, Oracle, PostgreSQL)* Familiarity with Linux environments is a plus* Experience with software installation, deployment, or system integration* Background in manufacturing, automation, or SMT equipment is a plus

Vacancy posted 1 day ago
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