Reservations Specialist

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do. As a Reservations Specialist at Mirbeau, you will help shape the guest experience from the very first interaction. In this role, you will provide information, manage room bookings, and sell overnight stays and spa appointments across multipleproperties. More than processing reservations, you will build trust, offer thoughtful guidance, and ensure every interaction reflects the calm, care, and elevated service that defines our brand. Through personalized booking conversations, you will answer questions clearly and warmly, coordinate schedules, accommodate special requests, manage pre-arrival communication, and recommend services that support rest, healing, and restoration. Your work will create a smooth, personalized start to each guest's journey and help make every stay effortless and memorable. Pay Rate: $18.00 to $21.00 per hour, plus commissions. Potential to make up to $25.00 per hour. Job Responsibilities: Guest Experience & Service Serve as the first point of connection for guests- creating a warm, welcoming, and professional impression Assist guests with reservations, across multiple properties, by planning and curating guest stays to support rest, wellness, and restoration Promote and sell overnight accommodations, resort services, and seasonal offerings Provide personalized guidance and thoughtful recommendations to tailor each reservation to guest needs and preferences Handle general inquiries, special requests, and pre-arrival communications to ensure clarity, confidence, and anticipation of the experience Reservations Management Manage and accurately process reservations, modifications, cancellations, and special requests across multiple platforms for all properties Confirm all reservation details verbally and by email to ensure accuracy and guest confidence Coordinate schedules, accommodate special requests, and oversee pre-arrival arrangements with discretion and care Process payments, deposits, refunds, and gift card orders in accordance with company policies Accurately input phone and online reservations, ensuring data accuracy and safeguarding Collaboration & Standards Maintain in-depth knowledge of property offerings, seasonal packages, promotions, and marketing initiatives across all resort locations Ensure every interaction reflects Mirbeau's elevated standards of calm, care, and refined hospitality Understand and comply with departmental policies, procedures, and service standards Uphold the highest levels of confidentiality, courtesy, and professionalism in all communications Collaborate cross-departmentally to ensure seamless communication and guest experiences Handle incoming calls for multiple properties with professionalism and adherence to Forbes and Mirbeau standards Attend meetings and training sessions as required Perform additional duties as assigned Qualifications, Skills & Educational Requirements: Education & Experience High school diploma or equivalent required Minimum 1 year of prior experience in customer service, hospitality, or reservations is required, with experience in luxury hotels, resorts, or spa environments strongly preferred Sales experience or proven ability to upsell services and packages is a plus Qualifications & Skills Exceptional verbal and written communication skills with a warm, professional tone Strong attention to detail and accuracy in handling reservations, payments, and guest information Ability to multitask and prioritize in a fast-paced, multi-property environment Proven ability to connect authentically with guests and provide thoughtful, personalized service Strong problem-solving skills with the ability to anticipate and respond to guest needs Knowledge of hospitality or wellness services preferred; ability to confidently recommend amenities and packages Computer proficiency in standard software applications including reservation systems, booking platforms, and Microsoft Office Suite Minimum typing speed of 40 WPM required Professionalism & Personal Attributes Upholds the highest standards of discretion, confidentiality, and professionalism Consistently positive and flexible; availability to work evenings, weekends, and holidays is required Well-groomed, refined, and professional in appearance, upholding Forbes and Mirbeau standards Charismatic, articulate, and engaging- with the ability to influence and foster trust and connection Collaborative team player who also thrives working independently Demonstrates exceptional service etiquette and refined communication skills Maintains a calm, confident, and composed demeanor in all interactions Employee Perks and Company Incentives: Discounted rates for services and retail items within the spa!! 401K with company match Medical, Dental, Vision and Life Insurance Plan Employee Assistance Program and Resources Paid time off for full-time AND part-time employees!! Holiday Pay Career advancement potential within the company Anniversary Program!! Work Performance Incentives And more!!! Only the best know that flawless stays are built from thoughtful beginnings. Come find your balance- and your future- with us. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.