Senior System Administrator- Portland, ME

Job TitleKey Results Area #1: Take Ownership of the Customer's Technological SuccessBuild long-term relationships with customersEnsure customers data and network security is maintained with industry best practicesDesign, estimate, quote, and implement solutions to solve customers' problemsManage the lifecycle of customers infrastructure, hosted solutions, and budgetsWork alongside the Team Leader to achieve the best response times for customersInteract with the accounting department on the customers' behalf and describe value for work performedAbility to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a clientFull project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with little interaction from a team leaderKey Results Area #2: Being a Valuable Team MemberProvide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsTake responsibility for the training and education of less experienced team membersParticipate in regular team meetingsTake responsibility for your personal and career developmentEntry KnowledgeMeet or exceed responsibilities and expectations of System AdministratorSkill LevelA fully trained and experienced Senior System Administrator will have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult tasks, and be able to perform preventative maintenance for all clients.ResponsibilitiesLead onsite projects when Network Engineer is unavailableAssist lower-level technicians in building their knowledge and experienceIndependently manage billable time through projects, onsite appointments, and ticketsEffective communication with client from problem definition and cost estimate through follow-up of successful solutionReliably manage the lifecycle of all customer's technologyEstimate and quote sales for most projects and products/servicesProactively identify business problems and propose solutions to clientAccept assignment of emergency phone as requiredTake ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfactionExpectationsAdhere to policies and procedures as outlined in the Employee HandbookMeet or exceed the billable hours per day expectations established at each performance reviewBest indicator of success is to work 5 days a week and be on time for work each dayShow a good attitude towards people and a willingness and passion to learn new skillsHigh-level and continuous client communication (inc. conflict resolution)Demonstrate critical thinking and decision-making skills while working towards a solutionProactively manage a client's IT infrastructure and expand IT services offeredAdd value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issuesDevelopment of high-level skills in an IT disciplineDelegation of work to team members as appropriateDevelop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hoursMaintain a flexible schedule to allow for periodic night/weekend work and out of state workBenefitsHealth CareDentalVisionLife InsuranceRetirement PlanProfit Sharing S.J. Rollins Technologies, Inc.