Contracts Manager

Adecco is assisting a local client recruiting Contracts Manager on Hybrid Schedule. This is an excellent opportunity to join a winning culture and get your foot in the door of a company a leading American multinational technology corporation specializing in internet services, AI, and software. If Operations Manager sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary:

The ideal candidate will support prebusiness and consulting operations, including SOW creation, pricing and scoping, Salesforce opportunity and case management, and endtoend request resolution. They should have a strong foundation in process optimization, SLA and queue management, stakeholder collaboration, and operational analytics, along with excellent organizational and communication skills.

Responsibilities:

• Work with stakeholders to help them understand policies and processes and assist other stakeholders on escalations/exceptions, with some guidance.

• Ideate and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level, with some guidance.

• Contribute to creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.

• Contribute to execution of projects to generate impact and solve scaled operations problems.

• Support management of strategic relationships with key stakeholders to deliver or manage operations and processes with some guidance.

• Contribute to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with some guidance (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements)..

• Perform pieces of supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project with some guidance.

• Publish and communicate operational metrics/KPIs with some guidance.

• Answer questions within SLA, resolve employee query exceptions and escalations, address employee-facing queues, determine highest volume ticket types and streamline/eliminate accordingly, with some guidance.

• Support customer experience for end-to-end programs, policies, and operations, with some guidance.

• Help provide feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation with some guidance.

• Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with some guidance.

• Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution with some guidance.

• Participate in and support meetings with stakeholders to identify business objectives and requirements for operations.

• Contribute to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget).

Requirement(s):

• Experience in customer-facing roles, agreement negotiation, consulting/professional services operations, using Salesforce, reporting, case management and governance.

• 3+ years of experience in an operations or customer support role with a professional services firm, software or technology-based company.

• 3+years of hands -on experience with Salesforce opportunity, quote, estimates

• Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.

• Experience working cross-functionally to achieve desired outcomes

What's in this Operations Manager position for you?

Pay Range: $55.23 - $77.30/ Hr.

Shift: Hybrid, Mon-Fri, 8:00 Am - 5:00 Pm

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Onboarding Specialist is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Onboarding Specialist position and other opportunities with Adecco. Apply today!

Pay Details: $55.23 to $77.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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