Customer Service Administrator 1

Overview As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check‑in, working in the Gate Office, cashier, or receptionist. Responsibilities Use a scanning machine to ensure bills are properly loaded into the company's computer system for processing. Perform pick‑up of bills in routing office and deliver them to various locations on the dock. Aid the Linehaul Dispatch area as needed when associates are on vacation or are out sick. Receive drivers at the gate, obtain information on driver’s name and freight on the trailers. Assign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks, and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications, collect them upon completion and welcome visitors to the Service Center. Qualifications High School Diploma or GED. Ability to satisfactorily pass background check and alcohol and drug test. 6 months of related experience and/or previous office experience. Strong customer relations skills to communicate effectively with internal and external customers. Ability to manage multiple tasks with interruption. Computer skills; familiarity with Microsoft Office applications. Preferred: previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and multi‑line phone systems. Pay Pay: $17.85 - $22.51 per hour (pay may vary based on location and experience). Work Shift Second Shift #J-18808-Ljbffr