Field Service Supervisor (LCMS) - MD/DC

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Discover Impactful Work As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer. This is a remote role primarily supporting the Maryland/DC area and will require 50% travel within assigned territory. Relocation assistance is not provided. Lead, mentor, and develop a team of field service engineers Coordinate daily service operations and ensure timely issue resolution Monitor and manage service KPIs, performance metrics, and quality standards Build and maintain strong customer relationships Ensure compliance with safety protocols, regulatory requirements, and quality systems Partner with cross-functional teams to support operational goals Drive continuous improvement initiatives to enhance service delivery Support workforce planning, scheduling, and territory management BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience Prior experience in leading, managing, and developing a team of highly skilled engineers preferred

• Proven ability to facilitate, develop, and strengthen customer relationships and drive high levels of customer satisfaction
• Experience managing schedules, tracking service activities, assisting parts inventory management, and driving revenue objectives
• Serve as a technical resource to the team, supporting the diagnosis and resolution of complex customer issues using instrument performance reports, field representative documentation, and diagnostic data
• Demonstrated ability to coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs
• Prior experience in identifying and communicating recurring technical issues and trends that affect future design, production, service, and maintenance processes, and recommend modifications and feedback to eliminate future problems
• Experience ensuring the timely and accurate completion of team administrative and compliance requirements, including training, service reports, expense reporting, vehicle documentation, and other required records

Strong communication skills between the customer and the company to help ensure effective service is provided Ability to travel overnight within regional territory monthly This role requires regular access to government customer sites. The successful candidate must be able to meet applicable customer and site-specific identification, screening, and security access requirements. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount