Senior Product Manager

Senior Product Manager $90,000 - $120,000 annually Company Overview Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary The Senior Product Manager serves a key role in leading the definition and development of systems supporting Pinnacle Live for the venue and above venue teams. The Senior Product Manager will also be responsible for working with all cross functional teams to identify best practices, create competitive differentiation, drive revenue and increase efficiencies. This role will also stay on top of industry trends and innovative technologies to identify solutions and opportunities to help bridge gaps between departments, such as procurement, sales, operations and systems. Attend industry events and tradeshows related to role and responsibilities. The Senior Product Manager will act as a SME (subject matter expert) and an advanced (“super”) user. They are responsible for understanding user needs, formalizing these needs into functional requirements and supporting the development, testing, and/or configuration of the systems needed. They will be responsible for multiple applications and ownership of applications may adjust over time as business priorities change. Essential Functions Define and own the long-term product strategy aligned with company goals. Translate strategy into actionable roadmaps and quarterly plans - make tough trade-offs using data, business value, and resource constraints. Liaison among technology solutions, sales, operations, finance, and customer experience to ensure systems. Drive product development through the full lifecycle (discovery → delivery → iteration) while working with service providers including consulting and product companies. Lead by influence—creating alignment without formal authority. Engaged with the development team to provide feedback and requirements of the field. Act as initial unit tester; work with the business partners in creating testing plans (UAT) before deploying to the field. Other duties as assigned. Core Competencies Customer Service – Utilizes the skills necessary to communicate with clients, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Attention to Detail – Efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks. Effective Communicator – Has the ability to work on multiple projects at one time, balancing communication with active listening, confidence, and concrete and clear conversation. Critical Thinking – Identifies root cause of problems and prevents the problems from recurring within assigned department. Considers impact of team's decisions. Job Knowledge – Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job. Product Knowledge – Ability to communicate information and answer questions based on our products and services. Organizational Skills – Uses best practices such as time management, prioritizing through to-do lists, consistent communication, multi-tasking, and adaptability. Persuasiveness / Negotiating – Influences and shapes issues and desired outcomes. Presentation Skills – Creates and delivers presentations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Highly skilled communicator; exceptional interpersonal and relationship-building skills Highly skilled at project management; proven success working in a fast-paced environment Thrives in fast-paced environments, is flexible, and able to adapt to changing scenarios Problem solver mindset: ability to remove obstacles for clients through strong organizational skills Highly skilled customer service mindset: willing to go above and beyond Ability to work within a fast-paced and evolving dynamic, welcoming change and navigating conflicting priorities when applicable Understands technical architecture, APIs, and constraints well enough to have credible conversations with engineers and spot feasibility issues early. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education & Experience Bachelor’s degree in business or related field Minimum of three (3) years’ experience in a hospitality focused role Minimum of three (3) years’ experience in a customer service-facing role Exceptional relationship builder, internally and externally Strong business communication, presentation, and writing skills Proficiency in various technology systems, including platforms, custom applications and AI. Production and Staging experience is preferred Work Schedule Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required. Travel Demands Travel as needed within North America Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must be able to lift up to 15 pounds, at times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet. The employee will be required to work long hours as needed. Benefits Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity. #J-18808-Ljbffr