Guest Service Representative

Guest Service Representative

Are you someone who loves making people feel welcome? Do you enjoy creating memorable experiences and being the friendly face guests remember long after their vacation ends?

The Surfsand Resort is seeking an enthusiastic and service-oriented Guest Service Representative to join our Front Desk team. As one of the first and last people our guests interact with, you'll play an essential role in creating exceptional stays through genuine hospitality, attention to detail, and personalized service.

Whether you're welcoming families on vacation, celebrating special occasions, or helping guests discover all that Cannon Beach has to offer, every day brings new opportunities to make someone's stay unforgettable.

Status: Full-Time, Regular Pay: $18.50 per hour

What You'll Do

• Welcome guests with warmth and professionalism from arrival through departure.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer questions, provide recommendations, and assist guests with requests throughout their stay.
• Process reservations, room assignments, payments, and billing transactions.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure an outstanding guest experience.
• Resolve guest concerns promptly with empathy and professionalism.
• Answer incoming phone calls and respond to emails in a courteous and timely manner.
• Maintain accurate guest records while following resort policies and procedures.

What We're Looking For

• A genuine passion for hospitality and helping others.
• Outstanding customer service and communication skills.
• A positive attitude and the ability to remain calm in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable using computers and learning hotel software systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Previous hotel, resort, or customer service experience is preferred but not required.

Why Join Surfsand Resort?

At the Surfsand Resort, we believe that memorable guest experiences begin with exceptional team members. We foster a supportive, collaborative workplace where your contributions are valued, your ideas are welcomed, and your success matters.

As part of our team, you'll enjoy:

• Working at one of Oregon's premier oceanfront resorts
• A welcoming, team-focused culture
• Opportunities for growth and advancement
• Employee discounts and resort perks
• The satisfaction of helping create unforgettable vacations for guests from around the world

If you're friendly, dependable, and passionate about delivering exceptional service, we'd love to welcome you to the Surfsand family.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.