Manager, Software Engineering, PharmaApps

Job Title Commercial Technologies Software Engineering Location Phoenix, Arizona, United States Job Description Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Commercial Technologies Software Engineering develops design options, process improvements and back-end solutions for commercial technologies to maximize performance and suitability for business needs. This job family manages engineering projects and plans for commercial technologies and interfaces with product managers to develop objectives. This job family assesses product systems, identifies opportunities for process and system improvements, and develops solutions through application of engineering principles. Responsibilities Solution Ownership & Delivery Own-to-end outcomes for assigned Pharmacy Applications across intake, build/configuration, integration, transition to run, and ongoing support Serve as the single accountable owner for pharmacy system delivery, stability, and outcomes, eliminating fragmented ownership across platforms and vendors Translate pharmacy, operations, and business goals into executable delivery and integration plans with clear scope, dependencies, success criteria, and risk awareness Ensure predictable delivery through disciplined planning, estimation, execution, and follow-through in an integration-heavy, operationally sensitive environment Establish and enforce solution-level decision rights for Pharmacy Apps, reducing day-to-day escalation by driving decisions with clear options, tradeoffs, and recommended paths Serve as the technology owner for assigned pharmacy applications, establishing platform strategy, priorities, roadmap, operational objectives, and investment recommendations Own intake evaluation, prioritization, and sequencing of enhancement requests, operational improvements, technical debt remediation, regulatory requirements, and platform modernization initiatives Accountable for solution-level architecture decisions within assigned pharmacy platforms, including integration patterns, technical tradeoffs, lifecycle planning, scalability, resiliency, and maintainability in partnership with Enterprise Architecture Understand and actively manage the business impact of platform performance on patient onboarding, therapy fulfillment, case processing, reimbursement workflows, pharmacy operations, and client commitments Strategy, Roadmap & Platform Evolution Develop and maintain multi-year application roadmaps that align business priorities, technical debt reduction, platform modernization, regulatory requirements, and operational risk management Balance feature delivery, run stability, remediation work, lifecycle management, and modernization investments across assigned pharmacy platforms Identify automation, simplification, and platform rationalization opportunities that improve scalability, reliability, cost efficiency, and business usability Provide clear investment recommendations and tradeoffs to business and technology leadership based on business value, operational risk, compliance needs, and platform health Planning, Financial & Capacity Management Develop and manage delivery plans, schedules, and budgets for Pharmacy Applications and supporting middleware Translate systems and integration LOE (interfaces, data flows, environments, validation) into schedule and cost forecasts Maintain capacity plans across onshore and offshore teams, aligning priorities to skills in systems integration, SQL, API development, and operational support Own solution-level resource management across Engineering, Integration, QA, PM, and external partners Understand and manage capital vs. expense treatment aligned to enterprise finance standards for pharmacy systems Protect Sonexus revenue and operations by understanding system availability, financial impact, and risk tied to pharmacy platform decisions SDLC Governance, Delivery Discipline & Flow of Work Define and operate a consistent, well-understood flow of work for Pharmacy Applications from intake through deployment, hypercare, and run Ensure adherence to enterprise SDLC gates, QA standards, structured change control, and operational readiness requirements Ensure platform observability requirements are incorporated into the SDLC flow of work (logging standards, monitoring instrumentation, alert hygiene, and post-incident follow-ups) to prevent recurring operational issues. Maintain delivery hygiene through WBS, RAID logs, interface inventories, risk management, decision logs, and issue tracking Apply governance that is disciplined and right-sized, avoiding over-engineered processes while maintaining operational rigor Identify recurring delivery or runtime breakdowns within pharmacy systems and drive targeted process and integration improvements rooted in root-cause analysis Adjust planning, governance, and communication practices based on delivery phase, operational risk, and observed system outcomes Define and maintain clear accountability boundaries between Product, Architecture, Engineering, Infrastructure, Service Operations, vendors, and business stakeholders to ensure effective execution within the Sonexus operating model Maintain application interface inventories, critical data flows, dependency mapping, and integration health across internal and external platforms Build – to – Run Transition & Run Stability Ensure build-to-run transitions for Pharmacy Applications are clearly defined, documented, and executed, including environment readiness, access controls, and knowledge transfer Be accountable for operational outcomes, service performance, and remediation plans for assigned pharmacy platforms and related integration services Partner with business stakeholders and technical teams to define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for pharmacy platforms and critical integration flows (e.g., availability, latency, error rates, throughput, processing success). Ensure monitoring, dashboards, and alerting are implemented to support defined SLIs/SLOs, including escalation paths and operational runbooks for timely response and recovery. Partner with run support, infrastructure, and vendor teams to triage, prioritize, and resolve issues effectively Own intake and prioritization of break/fix work, technical debt, operational enhancements, and remediation initiatives Drive root-cause analysis and preventative actions to reduce repeat incidents and operational risk Own application environment strategy including development, testing, validation, training, and production environments, ensuring availability, refresh processes, access controls, and release readiness Quality, Compliance & Evidence – Based Readiness Enforce consistent requirements, integration validation, and testing practices to strengthen end-to-end quality accountability Ensure QA, security, networking, and compliance requirements are met, including required evidence, approvals, and remediation Maintain clean, validated, PHI-safe operational outputs (data extracts, interfaces, reports) prior to internal or external use Strengthen delivery confidence through evidence-based readiness rather than last-minute escalation Define evidence-based operational readiness for releases by validating SLI/SLO coverage (monitoring + alerting) for critical pharmacy workflows before promoting changes to production. Ensure pharmacy application Arizona Staffing