Program Manager, Workforce Planning

Foster City, CAFleet Operations – Fleet Operations Program Management /Full-time /HybridZoox is building fully autonomous, purpose-built robotaxis — and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM, you'll own the processes, governance, and analytics that keep Fleet Operations staffed, financially aligned, and ready to scale.You'll be the connective tissue between Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting— turning workforce strategy into operational reality.In this role, you will:Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet OperationsDrive a structured planning cadence across Operations, Scheduling, Finance, HR, and RecruitingTranslate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiativesFacilitate planning meetings, track action items, and drive decisions to closurePartner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysisCoordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadershipBuild and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadershipServe as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilizationDrive automation and continuous improvement initiatives that reduce manual effort and build scalable workflowsQualificationsBachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)6+ years in workforce planning, WFM, operations planning, program management, or similar analytical rolesExperience supporting OP, MBR, and QBR planning cyclesCross-functional experience with Operations, Finance, HR, Recruiting, and WFM teamsHands-on experience with WFM platforms (UKG, NICE, Verint, or similar)Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisionsStrong communicator — equally effective with frontline ops teams and executive leadershipComfortable managing multiple priorities in a fast-moving, ambiguous environmentBonus QualificationsBackground in fleet ops, logistics, AV operations, or contact center environmentsExperience supporting 24/7 workforce operationsFamiliarity with BI or data visualization tools (Tableau, Looker, etc.)Experience with labor planning or operational transformation initiatives$128,000 - $153,000 a yearBase Salary RangeThere are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.