Appointment Scheduler, Oswego

Appointment Scheduler

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance the patient flow within the center.

Principal Accountabilities:

• To schedule appointments for all center providers
• To determine if a patient call should be transferred to an appropriate party, ie. nurse, medical provider or referral
• Timely review and return of voice messages from patients
• Assist patients and de-escalate patient concerns as appropriate
• Assist patients with coordinating appointments that fit their needs
• Reviews scheduling history to ensure continuity of care
• Follows scheduling guidelines and provider templates for appropriate scheduling
• Adjust provider schedule according to time-off requests
• Prepares and sends appointment letters to patients as needed
• Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
• Coordination with Medical Records staff with facilitation of new patient packet
• Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
• Documentation in PM/EHR of any discussion with patients as appropriate
• To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
• Other duties and responsibilities as may be requested by supervisor and/or management

Requirements:

• High school diploma or GED is required
• Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and a professional with compassion in stressful situations
• Verbal and written communication skills, office applications preferred
• Demonstrate proper judgment and decision making skills when necessary
• Comply with the organizations code of conduct, safety rules and adheres to all company policies
• Carry out job responsibilities in an ethical, effective and professional manner
• Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
• Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
• Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
• Must be keenly aware of the importance of confidentiality in all aspects of the position