Customer Service Representative

Customer Service Representative

For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we're here for you! We're seeking a Customer Service Representative to work at a premier eyewear retailer and manufacturer in Youngstown, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:

• $17.00 per hour
• Schedule: Monday Friday, 8:00 AM 5:00 PM
• Location: Youngstown, OH 44512 (100% On-Site)
• Position Type: 6-Month Contract

Why You Should Apply To Be A Customer Service Representative:

• Competitive compensation at $17.00/hour with a dependable daytime schedule.
• Stable, 40-hour work week: 8:00 AM to 5:00 PM.
• Opportunity to gain valuable experience with an industry leader in optical retail and lens manufacturing.
• Structured ongoing training and professional development to help expand your skill set.
• Collaborative, supportive team environment focused on quality care and customer satisfaction.

What's A Typical Day As A Customer Service Representative? You'll Be:

• Providing exceptional customer care by fielding incoming calls, entering customer orders accurately, and handling inquiries across multiple channels (phone, email, and chat).
• Engaging with clients in a friendly, empathetic, and professional manner while actively listening to questions and concerns.
• Demonstrating 100% follow-through on every customer commitment to achieve one-call resolution.
• Building in-depth knowledge of optical product portfolios, warranty terms, and company procedures.
• Documenting customer feedback and concerns immediately to facilitate prompt, satisfactory resolution or redirecting issues to appropriate departments.
• Proactively promoting additional services and current special offers.
• Collaborating with team members, supervisors, and department leaders to ensure complete customer satisfaction.
• Participating in regular team huddles, meetings, and continuous skill-building sessions.

This Job Might Be An Outstanding Fit If You:

• Have strong verbal, written, and active listening communication skills.
• Bring prior experience in customer support, call center operations, or order processing.
• Maintain a positive, patient, and solutions-driven attitude with every customer interaction.
• Exhibit solid computer navigation skills with the ability to enter data efficiently with high accuracy.
• Are dependable and able to commit to the 8:00 AM 5:00 PM on-site schedule in Youngstown, OH (44512).
• Can comply with facility safety requirements, including wearing closed-toe shoes.

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!