Catering Operations / City Manager

About the role City Managers are the CEOS of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality + consistency of the client experience, lead the culinary + community management teams, as well as take on strategic projects to grow your city + increase client happiness. This position requires the ability to operate a company vehicle / cargo van. What you'll be doing Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor + guide to your team; Coach the Community Manager to ensure thorough host training, team happiness + development, and consistent client experiences; Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning + on-time delivery; Maintain pulse on host + kitchen staffing needs, engage in hiring process as necessary; Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs; Account Management Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings + during account onboarding; Build relationships + communicate regularly with key client contacts; Maintain a constant pulse on client accounts through communication with team + stakeholders; ultimately ensure client satisfaction on a daily basis; Operations Directly oversee daily operations; Manage inventory through best practices + regular audits; Evaluate product on a daily basis to ensure consistent quality; Ensure culinary + worker safety standards and protocols are met; Produce + analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions; Manage city-level data collection + client reporting; analyze data + develop insights to direct city initiatives; conduct weekly host reporting analysis; Effectively implement new processes and suggest new processes as your city scales; Participate in weekly menu planning, HR, City Manager, and city team meetings; A strong operator with 3-5 years of work experience (food and beverage experience is a plus); A great people manager who has led a team and loves to help people get to the next level in their career; Customer centric and capable of balancing several priorities; An analytical and structured problem solver + with strong analytical skills and capabilities; A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines; Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools; Compensation : starting between $75-85k per year + yearly bonus tied to goal achievement Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in 401(k) available after six months of employment Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1. Monthly cell phone usage reimbursement Free lunch during meal service Opportunities to take on larger roles within our organization + learn with a fast-growing start-up Eligibility : This position must maintain ServSafe Food Manager certification Work environment : This position is based in a commercial kitchen as well as in client offices Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time About Sifted Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality . What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies. We’re not a caterer — we’re a workplace food partner . Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality. At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average. We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better. At Sifted, our team culture mirrors the experiences we design for our clients: Creative Freedom: Everyone contributes ideas and shapes the future of our service. Hospitality-Driven: No matter your role, you’re in service to someone — and that matters. Career Growth: We invest in internal mobility, mentorship, and hands-on learning. People First: We support flexible work, celebrate wins, and lead with empathy. Real Impact: Every day, your work reduces waste, improves lives, and connects people through food. If you’re passionate about great food, great people, and great purpose — we’d love to meet you. The pay range for this role is: 75,000 - 85,000 USD per year (Austin Kitchen) #J-18808-Ljbffr Sifted, LLC