Care Coordinator - Region 7 (Union County)

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Job Description:

Job Title: Care Coordinator

Location: Remote (This position is available in the following Arkansas counties: Union.)

Department: Care Coordination

Reports To: Care Coordination Supervisor

Employment Status: Full-time

FLSA Status: Non-exempt

Our Story

Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care. Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect.

Our Mission

Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APC members and that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them to participate in the life of their communities through care coordination, advocacy, and responsiveness. APC and each of its employees value each member served and are committed to addressing each member’s needs in the most respectful and effective manner possible.

Key Responsibilities and Accountabilities of this Role

• Develops, documents, evaluates, monitors, and modifies the assigned members’ annual Person-Centered Service Plan (PCSP) on an ongoing basis, including member choices; the care plan may include, but is not limited to, the following areas of service: Behavioral Health, Community Resources, Crisis Safety, IDD/Waiver, Financial Information, Mental Health, Physical Health, and Substance Abuse.

• Ensures that members’ health, safety, and service needs are met by working directly with the individual members, their families/guardians, their providers, and other members of their circle of support.

• Maintains monthly contact with members, their families/guardians, providers, community resources, stakeholders, and other professionals in the members care team. Conducts in-person visits at least once every quarter, with more frequent monthly visits for complex cases. Maintains contact via telephone at least once a month and utilizes virtual meetings through a company-provided laptop equipped with communication and database software.

• Documents work activities and member information into the electronic medical records system (EMR) within twenty-four hours according to APC policies regarding documentation.

• Complies with the core metrics established for assigned members according to APC policies and regulatory standards.

• Answers questions and provides information over the telephone, email, and in person; answers and assists callers via telephone calls, utilizing a company-provided cellular telephone.

• Promotes individual and organizational continuous learning and performance improvement by modeling own self-directed professional development and remaining current on methods, tools, and resources needed to improve job performance; demonstrates that new learning gained from professional development is incorporated into practice.

• Maintains compliance with Conflict-Free Case Management rules, as well as all applicable rules and regulations within the Arkansas PASSE Medicaid Provider Manual, Section II, 240.000, the Arkansas PASSE Care Coordination Agreement, Arkansas Insurance Department, Arkansas Medicaid, and other applicable Medicaid Manuals and updates. Always maintains confidentiality and integrity of Arkansas Provider Coalition, complying with The Health Insurance Portability and Accountability Act (HIPAA) and Arkansas Provider Coalition policies.

• Operates a company-issued laptop computer with Microsoft Office/Microsoft 365 suite products, company-issued smart phone, and other communication and database software in the performance of essential job functions. Operates a personal automobile in the performance of essential job functions for travel to meetings, members’ homes, provider offices, conferences, and training.

• Maintains a home office with reliable internet that supports standard home office equipment, free from common distractions, and ensures the security of company-issued assets and Protected Health Information (PHI). Tasks may be performed in various locations, including the home office, member homes, provider offices, APC corporate office, car, and public areas.

Knowledge, Experience, Skills, and Abilities

The necessary knowledge, experience, skills, and abilities are typically, though not always, obtained through:

• One year of beginner-level experience with Microsoft Excel, Outlook, and Word, plus a bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field; or

• One year of beginner-level experience with Microsoft Excel, Outlook, and Word, plus two years of college coursework in Social Work, Psychology, Sociology, another social science, or a health-related field, and one year of experience working with individuals with developmental, intellectual, and/or behavioral health disabilities, and/or substance use disorders.

Equivalent combinations of education and experience may also be considered.

Additional Knowledge, Skills, and Abilities:

• Knowledge of computer and business software applications, including databases, email, presentations, spreadsheets, word processing, and iPhone applications, essential for managing care plans and member communication.

• Knowledge of community and state resources to effectively integrate services into member care plans.

• Knowledge of computer filing and record-keeping systems to ensure accurate documentation of member information.

• Knowledge of standard office equipment and practices to facilitate efficient daily operations.

• Skills in utilizing computers with business software to develop, document, and manage Person-Centered Service Plans (PCSP) and electronic medical records (EMR).

• Skills in operating standard office equipment and an automobile for multitasking and effective member engagement.

• Skills in using an iPhone and relevant applications for communication and record management.

• Ability to maintain and secure electronic filing and record-keeping systems to protect member confidentiality and comply with HIPAA regulations.

• Ability to communicate effectively in English and/or Spanish with a diverse range of members, their families, and healthcare teams in various settings and formats.

• Ability to uphold confidentiality and integrity by adhering to HIPAA regulations and organizational standards in all aspects of care coordination.

• Ability to comply with Conflict-Free Case Management rules and Medicaid regulatory standards to ensure effective and ethical service provision.

Mandatory Expectation

Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License before employment and maintain licensure for the duration of employment in this position. Must have access to a properly licensed and insured, reliable automobile for reimbursable assigned business travel. Must provide proof of current, valid automobile insurance before employment in this position and thereafter upon request; must maintain current, valid automobile insurance for the duration of employment in this position. Must reliably commute to/from member homes, provider offices, and meeting spaces as needed. Cannot be excluded or debarred under any state or federal law, regulation, or rule, or ineligible or prohibited to enroll as a Medicaid provider. This position requires one or more of the following pre-employment screenings:

• criminal background investigation

• drug and alcohol screening

• motor vehicle report check

• child maltreatment registry

• adult maltreatment registry

• sex offender status check – all levels

• verification of educational credentials, certifications, licensures

APC Culture of C.A.R.E

Maintain APC's culture of C.A.R.E in all aspects of your work to meet the needs of the business and members. This includes coordinating efforts, advocating for needs, relating to individuals and equipping them for the tools for success. Each employee upholds this mission through the following competencies:

• Communication Skills

• Person-Centered Focus

• Interpersonal Skills/Team Building

• Taking Initiative

• Organization and Planning

• Analytical/Problem Solving

Mental and Physical Demands

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to talk and hear; frequently required to walk, sit, reach with hands and arms, utilize a computer, and drive an automobile; and occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The

employee must frequently lift and/or move up to 25 pounds in performance of the essential functions of this position. The incumbent will regularly be exposed to computer blue light, and a significant amount of mental strain and frequent regulatory changes, in performance of the essential functions of the position.

Working Conditions

This is a remote/mobile position spent primarily working from a quiet home office environment. Regular travel by personal automobile to different work locations, including member homes, provider offices, meeting spaces and other public settings, is essential. The incumbent will be required to stand and/or sit for long periods of time. Some essential functions of this position are typically performed in an environment with a quiet or moderate noise level. Some exposure to a loud noise level will be required. The incumbent may be exposed to paper dust, printer ink/toner, and common office chemicals. The incumbent will be exposed to typical outdoor weather conditions including cold, hot, high humidity, and rainy weather, when traveling to different locations, and to animals/pests.

Disclaimer

APC adheres to all federal, state, and local regulations. APC provides reasonable accommodations to qualified individuals with disabilities and/or medical conditions, sincerely held religious beliefs, and/or as required by state law to enable the job incumbent to perform the essential job functions of the position.

This document does not create an employment contract, implied or otherwise.

Hiring Hourly Range : $19.80 – $24.40 hourly. The final offer will be determined based on the candidate's level of education, relevant experience, and overall fit for the role.

This position is available in the following Arkansas counties: Union.

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Equal Opportunity Employer

Arkansas Provider Coalition is an equal opportunity employer. Arkansas Provider Coalition does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. For further information, please review the Know Your Rights notice from the Department of Labor.