Referral Support Specialist

Referral Support Specialist Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn't. Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most. Free Market Health exists to make that process work better. Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient. Your impact As a Referral Support Specialist, you'll play a critical role in managing specialty medication referrals from initial routing through onboarding and resolution. You'll serve as a trusted resource for internal teams and external partners while helping ensure a seamless patient experience. What You'll Do Monitor and manage referrals throughout the lifecycle to support timely onboarding and continuity of care Research and validate referral information, provider details, and pharmacy assignment requirements Handle inbound and outbound communications with providers and other stakeholders Investigate and resolve referral issues, exceptions, and escalations Reassign referrals when needed and communicate changes to appropriate parties Monitor issue tracking systems and ensure timely follow-up and resolution Document findings, request additional information, and maintain accurate records Identify opportunities to improve referral workflows, routing logic, and operational processes Partner with cross-functional teams to support quality, efficiency, and service excellence What We're Looking For High school diploma or equivalent 2+ years of experience in referral coordination, specialty pharmacy, healthcare operations, or a related healthcare environment Strong attention to detail and commitment to accuracy Ability to manage multiple priorities and deadlines simultaneously Excellent problem-solving and critical thinking skills Strong verbal and written communication skills Comfortable navigating multiple systems and applications in a fast-paced environment Nice to Haves College degree preferred Experience working in specialty pharmacy, healthcare services, or pharmacy operations Experience with issue tracking platforms such as Jira Familiarity with referral management workflows and healthcare systems Life at FMH We're building more than a company. We're building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together. Based in Pittsburgh's Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn't just a word on a wall. It's a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge. As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with. Together, we're building something special, and we're just getting started. Benefits Generous PTO 100% employer-paid individual medical, dental, and vision premiums Employer HSA contribution Paid parental leave 401(k) match Transportation and parking benefits Flexible, collaborative work environment Benefit eligibility is based on employment status. Build What's Next With Us Healthcare is evolving - and so are we. If you're excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we'd love to hear from you. Equal Opportunity Employer Free Market Health is proud to be an Equal Opportunity Employer. We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit. FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.