Medical Receptionist Team Lead III, Gastroenterology

Park Nicollet Hospital is looking to hire a Medical Receptionist Team Lead to join our Gastroenterology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures.

Work Schedule:

Fulltime 1.0 FTE. Monday to Friday no weekends and no Holidays

Required Qualifications:

Knowledge, Skills, and Abilities:

Computer skills

Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

2 years of patient scheduling experience

Frontline and/or Call Center experience

Previous leadership experience

Knowledge, Skills, and Abilities:

Strong verbal communication, human relations sensitivity, listening and telephone etiquette skills.

Medical terminology knowledge desirable

Accurate keyboarding skills

Possess the ability to promote and maintain good patient relations and patient confidentiality.

Ability to lead staff in a respectful and supportive manner that fosters a positive and success team environment.

Enjoys working with numbers and measures that support the service goals.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!