Global Lifestyle Brand Operations Lead

Exceptional Hospitality Starts with You This role is based at one of our corporate offices in New York City, NY or McLean, VA. This is an opportunity to globally impact how guests define Lifestyle Hospitality. We are looking to add to our in‑house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, across Hilton's unique brands. As Senior Manager, Lifestyle Brand Operations, you will support the team that helps strengthen and grow brands including Canopy, Motto, Graduate, Outset, Curio, Tapestry and emerging brands across Hilton's Lifestyle Portfolio. On our team, great brand work lives in the details. We are thoughtful, curious, and always pushing to make the guest experience feel more intentional, more distinctive, and more relevant. We value people who ask smart questions, notice what others miss, and are energized by turning ideas into experiences guests can actually feel. On the Lifestyle Brand Operations team, reporting to the Director, Lifestyle Brand Management, you will help turn brand strategy into practical tools, training, and hotel‑ready execution. You will support initiatives across brand operations, guest experience, openings, and team member capability building with a U.S. base and global touchpoints. What You'll Do During a Typical Day Partner with a collaborative Brand Operations team to turn strategy into clear, practical resources that hotel teams can use every day. Guide complex, cross‑functional project management across a global, matrixed organization. Own planning, agendas, and storytelling for key forums, Hotel Leader Summits, and capability‑building programs across the Lifestyle portfolio. Create, track, and communicate the impact of Brand Operations efforts through clear reporting and recommendations. Work with teams to develop training, guides, self‑audit tools, and guest experience resources that support brand consistency and stronger on‑property execution. Manage Lifestyle touchpoints within the openings process and broader Brand Operations work. This includes understanding hotel KPIs, developing and improving hotel support resources, and creating and leading trainings for teams on new tools and best practices. How You'll Collaborate With Others Work closely with partners across Brand Management, Brand Operations, Learning & Development, Openings, Owner Relations, Hotel Operations, and other teams to bring brand initiatives to life. Collaborate with hotel leaders, management companies, and internal stakeholders to support openings, training rollouts, and execution in the field. Participate in and help lead recurring forums, working sessions, and brand meetings tied to operations, guest experience, and portfolio priorities. Deliverables You'll Take Ownership Of Oversee the project management and help deliver training at important forums and capability‑building programs that help hotel teams understand priorities, build skills, and implement with consistency. Build guest experience tools, playbooks, and operational resources that shape how Lifestyle brands come to life on property. Support openings across the portfolio with practical tools and guidance that help hotels deliver the intended brand experience from Day 1. What It Takes to Make the Stay You Have These Minimum Qualifications Four (4) years of relevant work experience in hospitality, hotel operations, restaurant operations, brand operations, guest experience, training, or a related field. Taking complex information and turning it into practical tools, resources, and next steps for hotel teams. Experience in project management and cross‑functional collaboration. Strong data storytelling and executive communication skills, with experience translating insights into aligned action using PowerPoint, Excel, and Smartsheet. Global travel up to 70%. It Would Be Useful If You Have A natural curiosity for the details that bring a brand to life, and a belief that lighting, music, programming, service, and atmosphere all matter. Experience supporting hotel openings, operational rollouts, or brand activations. Experience building playbooks, audits, training materials, or field‑facing tools. Experience supporting global Lifestyle brands or multi‑market brand operations. Additional language skills beyond English. Benefits Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program. Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP). Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. Financial security for your future – Our retirement plans make it easier to save for what's next. Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Work Locations Hilton - Shared Services - McLean Schedule Full‑time Brand Hilton Corporate Shift Day Job #J-18808-Ljbffr Hilton