Insurance Account Manager

Job Description

Job Description

Job Title: Insurance Account Manager
Location: Wesley Chapel, FL
Company: Insurance Company of Florida
Job Type: Full-Time

About Us:
At Insurance Company of Florida, we’re committed to protecting what matters most to our clients. As a trusted provider of property & casualty / commercial / personal insurance solutions, we pride ourselves on delivering exceptional customer service, tailored coverage options, and long-lasting client relationships. We're growing and looking for an experienced, client-focused Insurance Account Manager to join our dynamic team.

Position Summary:
The Insurance Account Manager will be responsible for managing a portfolio of client accounts, ensuring a high level of service, retention, and satisfaction. This role involves advising clients on coverage options, processing policy renewals and changes, and collaborating with internal teams to meet client needs.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of insurance clients

• Provide guidance on coverage options, renewals, and claims processes

• Process policy changes, endorsements, and renewals accurately and efficiently

• Build and maintain strong relationships with clients and carriers

• Resolve client inquiries and issues in a timely and professional manner

• Maintain up-to-date knowledge of industry products, compliance, and regulations

• Support producers and account executives in managing accounts and new business

Qualifications:

• 2+ years of experience in an insurance account management or customer service role

• Active insurance license (4-40, 20-44, 2-20)

• Strong knowledge of insurance products, underwriting, and carrier systems

• Excellent communication, organizational, and problem-solving skills

• Proficiency in agency management systems (Applied Epic, EZLynx, Canopy Connect) a plus

• Ability to manage multiple priorities and deadlines in a fast-paced environment

Benefits:

• Competitive salary and performance-based bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• Continuing education and professional development support

• Friendly, team-oriented work environment

How to Apply:
Submit your resume and a brief cover letter outlining your experience and why you're a great fit for this role. We look forward to hearing from you!