Restaurant General Manager

The General Manager (GM) of 49th State Brewing Co. – Downtown Anchorage is responsible for leading all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, operational excellence, and team development.

This role oversees front-of-house, back-of-house, bar, and brewery coordination while upholding Northern Hospitality Group’s culture and values. The GM is a hands-on, strategic leader who thrives in a high-energy environment, leads from the floor, and inspires teams to deliver legendary hospitality every day.

WHAT YOU WILL DO

Operational Leadership

• Oversee daily restaurant operations to ensure smooth, efficient, and profitable performance.

• Uphold all company policies, procedures, service standards, and brand expectations.

• Ensure compliance with all health, safety, alcohol service, and labor regulations.

• Maintain consistent quality standards across food preparation, beverage execution, cleanliness, and guest interactions.

• Drive operational excellence during peak seasonal volume and high-traffic events.

Guest Experience

• Deliver exceptional, friendly, and authentic service to every guest.

• Lead by example on the floor, actively engaging with guests and team members.

• Proactively address and resolve guest concerns with professionalism and urgency.

• Foster an atmosphere that reflects Alaska’s energy, community spirit, and Northern Hospitality Group values.

Team Development & Leadership

• Recruit, hire, train, and mentor managers and hourly team members.

• Conduct regular staff meetings, performance evaluations, and leadership development sessions.

• Build a culture rooted in accountability, collaboration, and respect.

• Provide fair, consistent coaching and corrective action when necessary.

• Develop succession planning and promote internal growth opportunities.

Financial & Administrative Management

• Drive sales growth while managing costs to meet profitability targets.

• Oversee labor management, scheduling, and staffing aligned with business levels.

• Manage inventory controls, purchasing, and cost of goods.

• Ensure accurate cash handling and daily financial reconciliation.

• Utilize operational systems such as R365, Toast, SpotOn Teamwork, and MS Teams to monitor KPIs including labor targets, turnover, guest satisfaction, and sales performance.

• Prepare and submit required financial and operational reports in a timely manner.

Facility & Safety Oversight

• Ensure the restaurant, kitchen, bar, brewery spaces, and all equipment are properly maintained and safe.

• Oversee preventative maintenance schedules and routine inspections.

• Promote and enforce a strong culture of safety and cleanliness.

Marketing & Community Engagement

• Collaborate with company leadership on marketing initiatives, promotions, and special events.

• Support local partnerships and community engagement efforts.

• Represent 49th State Brewing Co. and Northern Hospitality Group with professionalism and enthusiasm within the Anchorage community.