Store Manager

Store Manager

Upper East Side, NYC

Store/Hub Manager

FIGS is looking for an awesome, capable, experienced Store Manager to run point at our Upper East Side, NYC Community Hub. As the Store Manager, you will oversee all facets of retail operations and the development of our FIGS sales associates. Your primary focus will be driving business growth through exemplary management and delivering outstanding customer experiences. This role entails close collaboration with our leadership team based in Santa Monica.

What You'll Do:

• Monitor and improve all sales performance and productivity in line with business objectives
• Attract, develop and lead a high performance team of awesome capabilities through effective training and coaching
• Ensure stock integrity practices are maintained and back of house are effectively managed for operational success
• Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business specific KPIs
• Create and foster a dynamic environment while motivating employees to represent the FIGS' brand, mission and values
• Provide weekly reporting on inventory, product performance etc.
• Support the Marketing team in achieving daily financial targets
• Contribute to visual merchandising efforts and ensure store standards are upheld
• Spearhead innovative projects within tight deadlines
• Lead by example on the sales floor at least four days per week, offering real-time feedback and coaching to the team
• Educate and train team members to deliver exceptional customer experiences
• Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs as needed
• Accurately track hours and expenses, and review profit and loss statements for accuracy

Qualifications:

• 6+ years of experience in retail management
• 2+ years of experience managing high-volume retail operations
• Proven track record of driving results and motivating teams
• Exceptional conflict resolution skills and the ability to mediate effectively
• Strong verbal and written communication abilities
• All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Other Must Haves:

• Knows how to have fun and boost positive vibes
• Comfortable in a fast-paced, ever changing environment
• Embodies FIGS brand ethos through and through

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $90,000 and $100,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

Additional Compensation and Benefits

• Annual bonus: This position is eligible to participate in the FIGS annual bonus program
• Other compensation and benefits offered include:
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.